Forum Discussion

PrinceZuko's avatar
PrinceZuko
New Contributor
13 days ago

1Password tries to save a passkey when I did not initiate the process

Windows 11
Firefox 138.0.4
1Password Firefox Extension version: 8.10.81.1
1Password for Windows 8.10.80 81080023, on PRODUCTION channel

It has happened on multiple Firefox versions (it gets updated), same with 1Password App.  I have updated it a few times before.  Cannot tell you if the Extension got updated in between though

Sometimes, 1Password tries to save a passkey, even though I am not initiating the process, nor am I trying to create a Passkey.

For me, it only happens when I visit "Amazon.com > Return & Orders" page

It doesn't happen everytime I visit the page, but it does at some random? interval (I haven't exactly kept track, but it has happened like 10+ times over the past few months/year). 

As soon as I go to the page, 1Password brings up this screen:

I have blacked out the contents for privacy purposes.  But it does have My name, my personal vault, and then a list of various Amazon accounts to select from.

I then hit the [x] and then this windows pops up:

Once I click cancel, it goes away.  And the page I was going to is there just fine.  I can click refresh, go back and then click the Returns page, and it won't pop up again, until the next time maybe a couple weeks or a month from now.

But again, I am not trying to save a passkey.  I am not in the security details page of amazon, just clicking on the Returns-Orders link. 

7 Replies

Replies have been turned off for this discussion
  • Hello PrinceZuko​! 👋

    I'm sorry that you're seeing an unexpected passkey prompt when visiting an Amazon page. So that I can look into this further, I'd like to ask you to create a diagnostics report from 1Password in your browser the next time that the issue occurs:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-tries-to-save-a-passkey-when-i-did-not-initiate-the-process/158410
    • Your forum username: PrinceZuko


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

    #34328

    • PrinceZuko's avatar
      PrinceZuko
      New Contributor

      https://support.1password.com/diagnostics/#in-the-1password-browser-extension

      The ability to generate a diagnostic report for 1Password for Firefox is currently unavailable. https://support.1password.com/cs/extension-console-log/ to 1Password support if you’re having trouble with 1Password for Firefox.

      Firefox doesn't have the ability.  I guess I can try it on chrome ever so often and try and get a diag report.  But if the issue is Firefox specific, not sure how that will help.