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newcustomer1's avatar
newcustomer1
Occasional Contributor
4 years ago

None of the browser extensions working

Hello!

Been using 1Password for probably 10 years now (non-subscription version). I upgraded to the family subscription for the first time today and already deeply regret making this jump.

Long story short, I can't get the browser extension to go past "Open 1Password" prompt on Safari or Chrome.

Tried uninstalling, reinstalling, restarting, emptying cache. Googled for a potential solutions for 2 hrs, and none of them work.

Any tips would be greatly appreciated.

macOS Monterey 12.5.1
Apple M1 Pro
1Password for Mac 8.8.0
Safari browser extension 2.3.7

1Password Version: 8.8.0
Extension Version: 2.3.7
OS Version: macOS 12.5.1
Browser:_ Safari and Chrome

browser extension

2 Replies

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    4 years ago

    newcustomer1

    I've replied to your email. I'm closing this topic to prevent duplication of efforts.

    ref: ZRU-52284-832

    Thanks for the assist @Mihaly

  • Former Member's avatar
    Former Member
    4 years ago

    Quit 1Pasword on the MAC desktop.
    Click to open 1Password in the Chrome browser.
    Open 1Password on the desktop.
    Now the 1Password should be open in the browser and can be used to fill login info.