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Piwi's avatar
Piwi
Occasional Contributor
2 years ago

Nonexistent passkey blocks 1PW autofill at PayPal and TOTP filling issues

I had activated passkeys on PayPal once, but deleted it again because PayPal (like almost all website operators except Synology) does a poor job of implementing passkeys. So I deleted the passkey in both 1Password and PayPal itself. Now only the login via user name and password is available. If I now want to log in to PayPal, my macOS or Safari still shows me the option to log in using a passkey (it's not the 1PW window). This then overrides the automatic filling of the username and password by the 1Password Browser Extension (it then no longer works). This is strange because I have completely disabled autofill and keychain password management in both Safari and macOS. I also deleted the browser cache and the PayPal cookie, but the issue still persists. What could be the reason?

1Password Version: 8.10.30
Extension Version: 2.22.1
OS Version: macOS 13.6.6
Browser: Safari 17.4.1

browser extension

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello Piwi and r8ders2k! 👋

    I'm sorry that 1Password in the browser isn't automatically filling your one-time password for PayPal when signing in using a passkey. This is a known issue that is in our developer's backlog and I've let them know that you're both affected as well. When the issue is resolved, you'll see the fix noted in 1Password's release notes:

    For the time being, you'll need to manually copy your one-time password from 1Password and paste it into PayPal.

    For the iPhone and iPad, 1Password uses the iOS native filling feature to sign into websites and apps using a passkey, this feature doesn't support filling one-time passwords. However you can have 1Password automatically copy your one-time password for an app or website to the clipboard so that you can paste it into the app when filling your login information:

    1. Open and unlock 1Password 8 on your iPhone or iPad.
    2. Tap the icon for your account or collection at the top left and choose Settings.
    3. Tap AutoFill.
    4. Turn on "Copy One-Time Passwords".
    5. Go back to Settings.
    6. Tap Notifications.
    7. Turn on "One-Time Passwords".

    Then, sign in to PayPal using your passkey again. You should see a notification that 1Password has copied the one-time password to your clipboard. You can then paste the one-time password into the app: Select, cut, copy, and paste text on iPhone - Apple Support (CA)

    I hope that helps.

    -Dave

    ref: dev/core/core#24349

  • r8ders2k's avatar
    r8ders2k
    Frequent Contributor
    2 years ago

    Yeah, I have to manually copy and paste in the 2FA from 1Password.

  • Piwi's avatar
    Piwi
    Occasional Contributor
    2 years ago

    When I log in to PayPal, 1Password no longer autofills the 2FA code. I now have to inconveniently copy this to the clipboard using the 1PW app and paste it back into PayPal. This applies to both 1PW on the Mac and 1PW on the iPhone.

    1Password Version: 8.10.30
    Extension Version: 2.22.1
    OS Version: macOS 14.4.1
    Browser: Safari 17.4.1