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tonia22's avatar
tonia22
New Contributor
3 years ago

not able to get yubikey to work on iphone

I purchased a 5CI yubikey for my 1password account on my iphone but it won't work. this phrase comes up: "no credentials found on security key" . is that a problem with the yubikey or 1password? I h...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello tonia22! 👋

You'll only be prompted for your YubiKey the first time that you add your account to a new device or browser, after that you'll only need your account password to unlock 1Password on that device. So that I can better understand the situation can you tell me the following:

  1. Have you already registered the YubiKey with your 1Password account: Use your security key as a second factor for your 1Password account
  2. Are you able to use the YubiKey when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

I look forward to hearing from you.

-Dave

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able to get yubikey to work on iphone","id":"message:69618","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:69618","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:10788"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:69618"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:69618"},"body@stripHtml({\"truncateLength\":200})":" I purchased a 5CI yubikey for my 1password account on my iphone but it won't work. this phrase comes up: \"no credentials found on security key\" . is that a problem with the yubikey or 1password? I h...","body@stringLength":"484","rawBody":"

I purchased a 5CI yubikey for my 1password account on my iphone but it won't work. this phrase comes up: \"no credentials found on security key\" . is that a problem with the yubikey or 1password? I have been able to get on the iphone 1password account without the yubikey but I don't understand that either. No sure what to do next/

\n\n
\n\n

1Password Version: 8
\nExtension Version: 2.1
\nOS Version: windows 10
\nBrowser:_ firfox

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I purchased a 5CI yubikey for my 1password account on my iphone but it won't work. this phrase comes up: \"no credentials found on security key\" . is that a problem with the yubikey or 1password? I have been able to get on the iphone 1password account without the yubikey but I don't understand that either. No sure what to do next/

\n\n
\n\n

1Password Version: 8
\nExtension Version: 2.1
\nOS Version: windows 10
\nBrowser:_ firfox

"},"Conversation:conversation:69618":{"__typename":"Conversation","id":"conversation:69618","solved":false,"topic":{"__ref":"ForumTopicMessage:message:69618"},"lastPostingActivityTime":"2023-05-17T06:46:32.000-07:00","lastPostTime":"2023-05-17T06:46:32.000-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:69618":{"__typename":"ModerationData","id":"moderation_data:69618","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:69618_1":{"__typename":"Revision","id":"revision:69618_1","lastEditTime":"2023-05-16T01:44:04.000-07:00"},"ForumReplyMessage:message:69619":{"__typename":"ForumReplyMessage","id":"message:69619","conversation":{"__ref":"Conversation:conversation:69618"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:69618/message:69619","revisionNum":1,"uid":69619,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: not able to get yubikey to work on iphone","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:69619"},"parent":{"__ref":"ForumTopicMessage:message:69618"},"body":"

Hello tonia22! 👋

\n\n

You'll only be prompted for your YubiKey the first time that you add your account to a new device or browser, after that you'll only need your account password to unlock 1Password on that device. So that I can better understand the situation can you tell me the following:

\n\n
    \n
  1. Have you already registered the YubiKey with your 1Password account: Use your security key as a second factor for your 1Password account
    2. \n
  2. Are you able to use the YubiKey when you log in to your 1Password account on 1Password.com (in the browser, not the app)?
    3. \n
\n\n

I look forward to hearing from you.

\n\n

-Dave

","body@stringLength":"1008","rawBody":"

Hello ! 👋

\n\n

You'll only be prompted for your YubiKey the first time that you add your account to a new device or browser, after that you'll only need your account password to unlock 1Password on that device. So that I can better understand the situation can you tell me the following:

\n\n
    \n
  1. Have you already registered the YubiKey with your 1Password account: Use your security key as a second factor for your 1Password account
    2. \n
  2. Are you able to use the YubiKey when you log in to your 1Password account on 1Password.com (in the browser, not the app)?
    3. \n
\n\n

I look forward to hearing from you.

\n\n

-Dave

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