Forum Discussion

tonia22's avatar
tonia22
New Contributor
3 years ago

not able to get yubikey to work on iphone

I purchased a 5CI yubikey for my 1password account on my iphone but it won't work. this phrase comes up: "no credentials found on security key" . is that a problem with the yubikey or 1password? I h...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello tonia22! 👋

You'll only be prompted for your YubiKey the first time that you add your account to a new device or browser, after that you'll only need your account password to unlock 1Password on that device. So that I can better understand the situation can you tell me the following:

  1. Have you already registered the YubiKey with your 1Password account: Use your security key as a second factor for your 1Password account
  2. Are you able to use the YubiKey when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

I look forward to hearing from you.

-Dave