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tonia22's avatar
tonia22
New Contributor
3 years ago

not able to get yubikey to work on iphone

I purchased a 5CI yubikey for my 1password account on my iphone but it won't work. this phrase comes up: "no credentials found on security key" . is that a problem with the yubikey or 1password? I h...
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tonia22's avatar
tonia22
New Contributor
3 years ago

Dave, I understand about that I only need to use it once on a device. i was told that when I was confused about not being asked each time to touch the yubikey. I used an older nano key that I used with dashlane. I purchased a second Yubikey, 5CI for the iphone. I am able to get on to 1password on the phone without the yubikey. But when I sign on, it does says "choose how you would like to sign on to 1password" and offers the choice of a passkey or a security key. When I check security key, and press continue, it says "use security key", and underneath that it says "no credentials for 1 password on this security key". I am very confused and not sure what to do. I don't need to use the it with 1password.com. I seem to have the password saved in 1password on the browser. Maybe that is not safe to have it there.

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able to get yubikey to work on iphone","id":"message:69618","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:69618","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:10788"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:69618"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:69618"},"body@stripHtml({\"truncateLength\":200})":" I purchased a 5CI yubikey for my 1password account on my iphone but it won't work. this phrase comes up: \"no credentials found on security key\" . is that a problem with the yubikey or 1password? I h...","body@stringLength":"484","rawBody":"

I purchased a 5CI yubikey for my 1password account on my iphone but it won't work. this phrase comes up: \"no credentials found on security key\" . is that a problem with the yubikey or 1password? I have been able to get on the iphone 1password account without the yubikey but I don't understand that either. No sure what to do next/

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1Password Version: 8
\nExtension Version: 2.1
\nOS Version: windows 10
\nBrowser:_ firfox

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I purchased a 5CI yubikey for my 1password account on my iphone but it won't work. this phrase comes up: \"no credentials found on security key\" . is that a problem with the yubikey or 1password? I have been able to get on the iphone 1password account without the yubikey but I don't understand that either. No sure what to do next/

\n\n
\n\n

1Password Version: 8
\nExtension Version: 2.1
\nOS Version: windows 10
\nBrowser:_ firfox

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Dave, I understand about that I only need to use it once on a device. i was told that when I was confused about not being asked each time to touch the yubikey. I used an older nano key that I used with dashlane. I purchased a second Yubikey, 5CI for the iphone. I am able to get on to 1password on the phone without the yubikey. But when I sign on, it does says \"choose how you would like to sign on to 1password\" and offers the choice of a passkey or a security key. When I check security key, and press continue, it says \"use security key\", and underneath that it says \"no credentials for 1 password on this security key\". I am very confused and not sure what to do. I don't need to use the it with 1password.com. I seem to have the password saved in 1password on the browser. Maybe that is not safe to have it there.

","body@stringLength":"829","rawBody":"

Dave, I understand about that I only need to use it once on a device. i was told that when I was confused about not being asked each time to touch the yubikey. I used an older nano key that I used with dashlane. I purchased a second Yubikey, 5CI for the iphone. I am able to get on to 1password on the phone without the yubikey. But when I sign on, it does says \"choose how you would like to sign on to 1password\" and offers the choice of a passkey or a security key. When I check security key, and press continue, it says \"use security key\", and underneath that it says \"no credentials for 1 password on this security key\". I am very confused and not sure what to do. I don't need to use the it with 1password.com. I seem to have the password saved in 1password on the browser. Maybe that is not safe to have it there.

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