Forum Discussion
zaid_alian
1Password Team
9 months agoHello Dextor,
My name is Zaid, and I am part of the 1Password support team. I'll be happy to help you.
I'd like to start by welcoming you to the 1Password community forum!
Thank you for providing the logs. The last four error logs indicate a timeout, which can be caused by various factors, but in many cases, it could be due to a network disconnection.
If you're still unable to sign in, try the steps below:
- Fully quit the 1Password app
- Sign in to 1Password.com from a web browser
- Click on your name from the top right corner > Get the apps
- Scroll down to the bottom of the page then click on the blue Add your account directly button
- Allow the browser to open the 1Password app and then enter the account password
I hope this information helps. Be sure to let me know if you're still running into any trouble!
-Zaid