Forum Discussion

New Contributor

11 months ago

Not able to login 1password in Windows 11 Home

Hi, I am not able to login in 1password app in windows 11. But I could login in my phone, linux machine and edge browser. I found this logs while I was trying to fix this ``` INFO 2024-07-02T1...

windows

1P_Dave

Moderator

10 months ago

Dextor

Thank you for posting the Support ID, one of my colleagues will reply to you via email soon.

To prevent having the same conversation in two places at once, I'll close this thread.

-Dave

ref: GQZ-24355-332

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able to login 1password in Windows 11 Home","id":"message:133919","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:8353"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:133919"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:133919"},"body@stripHtml({\"truncateLength\":200})":" Hi, I am not able to login in 1password app in windows 11. But I could login in my phone, linux machine and edge browser. \nI found this logs while I was trying to fix this \n``` \nINFO 2024-07-02T1...","body@stringLength":"9748","rawBody":"

Hi, I am not able to login in 1password app in windows 11. But I could login in my phone, linux machine and edge browser.
\nI found this logs while I was trying to fix this
\n```
\nINFO 2024-07-02T19:46:31.716 ThreadId(25) [1P:op-settings\\src\\store\\json_store.rs:117] Settings file \"C:\\Users\\$USER\\AppData\\Local\\1Password\\settings\\settings.json\" missing, using defaults.
\nINFO 2024-07-02T19:46:31.721 ThreadId(25) [client:typescript] Client starting.
\nERROR 2024-07-02T19:46:31.808 ThreadId(25) [1P:op-crash-reporting\\src\\crash_report.rs:125] Failed to load crash reports from disk: Os { code: 3, kind: NotFound, message: \"The system cannot find the path specified.\" }
\nWARN 2024-07-02T19:46:32.564 ThreadId(25) [1P:op-crash-reporting\\src\\killswitch.rs:58] Failed to check Sentry enabled status, Sentry is disabled. Reason: IoError(IoError(error sending request for url (): operation timed out))
\nINFO 2024-07-02T19:46:32.565 ThreadId(25) [1P:op-localization\\src\\lib.rs:232] system locale detected as 'en-US'
\nINFO 2024-07-02T19:46:32.565 ThreadId(25) [1P:op-localization\\src\\lib.rs:258] selected translations for EN_US based on detected locale en-US
\nINFO 2024-07-02T19:46:32.565 ThreadId(25) [status:app\\op-app\\src\\app.rs:576] App::new(1Password for Windows/81035003 (EN_US), C:\\Users\\$USER\\AppData\\Local\\1Password)
\nINFO 2024-07-02T19:46:32.568 ThreadId(25) [1P:data\\op-db\\src\\common\\mod.rs:120] Core DB Table Integrity Check Succeeded
\nINFO 2024-07-02T19:46:32.568 ThreadId(25) [1P:data\\op-db\\src\\common\\mod.rs:134] Core DB Integrity Check Succeeded
\nINFO 2024-07-02T19:46:32.568 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:165] Starting Core DB at version: 0
\nINFO 2024-07-02T19:46:32.571 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:190] Database is being created at 'C:\\Users\\$USER\\AppData\\Local\\1Password\\1password.sqlite' (sqlite: 3039002)
\nINFO 2024-07-02T19:46:32.575 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:521] Updated DB Schema to version 001
\nINFO 2024-07-02T19:46:32.576 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:543] Updated DB Schema to version 002
\nINFO 2024-07-02T19:46:32.578 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:555] Updated DB Schema to version 003
\nINFO 2024-07-02T19:46:32.579 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:571] Updated DB Schema to version 005
\nINFO 2024-07-02T19:46:32.579 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:587] Updated DB Schema to version 006
\nINFO 2024-07-02T19:46:32.580 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:601] Updated DB Schema to version 007
\nINFO 2024-07-02T19:46:32.580 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:615] Updated DB Schema to version 008
\nINFO 2024-07-02T19:46:32.581 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:629] Updated DB Schema to version 009
\nINFO 2024-07-02T19:46:32.582 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:643] Updated DB Schema to version 011
\nINFO 2024-07-02T19:46:32.582 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:658] Updated DB Schema to version 012
\nINFO 2024-07-02T19:46:32.582 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:672] Updated DB Schema to version 013
\nINFO 2024-07-02T19:46:32.583 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:686] Updated DB Schema to version 014
\nINFO 2024-07-02T19:46:32.583 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:700] Updated DB Schema to version 015
\nINFO 2024-07-02T19:46:32.585 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:714] Updated DB Schema to version 016
\nINFO 2024-07-02T19:46:32.586 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:728] Updated DB Schema to version 017
\nINFO 2024-07-02T19:46:32.588 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:742] Updated DB Schema to version 018
\nINFO 2024-07-02T19:46:32.589 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:756] Updated DB Schema to version 019
\nINFO 2024-07-02T19:46:32.590 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:871] Updated DB Schema to version 021
\nINFO 2024-07-02T19:46:32.591 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:885] Updated DB Schema to version 022
\nINFO 2024-07-02T19:46:32.594 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:899] Updated DB Schema to version 023
\nINFO 2024-07-02T19:46:32.594 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:913] Updated DB Schema to version 024
\nINFO 2024-07-02T19:46:32.596 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:927] Updated DB Schema to version 025
\nINFO 2024-07-02T19:46:32.596 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:1041] Updated DB Schema to version 026
\nINFO 2024-07-02T19:46:32.597 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:1055] Updated DB Schema to version 027
\nINFO 2024-07-02T19:46:32.599 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:1069] Updated DB Schema to version 028
\nINFO 2024-07-02T19:46:32.600 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:1083] Updated DB Schema to version 029
\nINFO 2024-07-02T19:46:32.601 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:1097] Updated DB Schema to version 030
\nINFO 2024-07-02T19:46:32.601 ThreadId(25) [1P:data\\op-db\\src\\core_db\\db.rs:1110] Updated DB Schema to version 031
\nINFO 2024-07-02T19:46:32.602 ThreadId(25) [1P:data\\op-db\\src\\common\\mod.rs:120] Resources DB Table Integrity Check Succeeded
\nINFO 2024-07-02T19:46:32.602 ThreadId(25) [1P:data\\op-db\\src\\common\\mod.rs:134] Resources DB Integrity Check Succeeded
\nINFO 2024-07-02T19:46:32.602 ThreadId(25) [1P:data\\op-db\\src\\resources_db\\db.rs:134] Starting Resources DB at version: 0
\nINFO 2024-07-02T19:46:32.602 ThreadId(25) [1P:data\\op-db\\src\\resources_db\\db.rs:142] Resources Database is being created at 'C:\\Users\\$USER\\AppData\\Local\\1Password\\1password_resources.sqlite' (sqlite: 3039002)
\nINFO 2024-07-02T19:46:32.605 ThreadId(25) [1P:data\\op-db\\src\\resources_db\\db.rs:247] Updated DB Schema to version 001
\nINFO 2024-07-02T19:46:32.878 ThreadId(25) [1P:foundation\\op-install\\src\\windows\\nmh_registration.rs:91] Installed BrowserSupport manifest for chrome extension
\nINFO 2024-07-02T19:46:32.878 ThreadId(25) [1P:foundation\\op-install\\src\\windows\\nmh_registration.rs:112] Installed BrowserSupport manifest for firefox extension
\nINFO 2024-07-02T19:46:32.878 ThreadId(25) [1P:foundation\\op-install\\src\\windows\\nmh_registration.rs:133] Installed BrowserSupport manifest for edge extension
\nINFO 2024-07-02T19:46:32.880 tokio-runtime-worker(ThreadId(20)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:332] Starting IPC listener on 1Password-BrowserSupport
\nINFO 2024-07-02T19:46:32.880 tokio-runtime-worker(ThreadId(20)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:344] Active native core integration is awaiting messages
\nINFO 2024-07-02T19:46:32.883 ThreadId(25) [1P:ffi\\op-core-node\\src\\lib.rs:404] Init resource watcher for C:\\Users\\$USER\\AppData\\Local\\1Password\\app\\8\\resources
\nINFO 2024-07-02T19:46:32.887 tokio-runtime-worker(ThreadId(22)) [1P:ssh\\op-agent-controller\\src\\lib.rs:500] Starting filesystem watcher for SSH agent configuration directories...
\nERROR 2024-07-02T19:46:32.888 tokio-runtime-worker(ThreadId(22)) [1P:C:\\builds\\dev\\core\\core\\ssh\\op-agent-controller\\src\\lib.rs:501] Generic Notify Error
\nINFO 2024-07-02T19:46:32.890 tokio-runtime-worker(ThreadId(22)) [1P:op-settings\\src\\store\\json_store.rs:117] Settings file \"C:\\Users\\$USER\\AppData\\Local\\1Password\\settings\\settings.json\" missing, using defaults.
\nERROR 2024-07-02T19:46:33.049 ThreadId(25) [client:typescript] Could not load window state.
\nINFO 2024-07-02T19:46:33.772 tokio-runtime-worker(ThreadId(18)) [1P:op-op7-migration\\src\\windows.rs:70] No database file for OP7 (win) was discovered.
\nERROR 2024-07-02T19:46:33.772 tokio-runtime-worker(ThreadId(18)) [1P:C:\\builds\\dev\\core\\core\\op-op7-migration\\src\\windows.rs:54] Unable to find a local data directory for OP7.: NoCredentials
\nINFO 2024-07-02T19:46:33.772 tokio-runtime-worker(ThreadId(18)) [1P:op-op7-migration\\src\\lib.rs:312] No credentials from OP7 were found. Migration is marked complete.
\nINFO 2024-07-02T19:46:40.339 tokio-runtime-worker(ThreadId(20)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:369] Extension connecting.
\nINFO 2024-07-02T19:46:40.339 tokio-runtime-worker(ThreadId(20)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:371] Extension connection accepted.
\nERROR 2024-07-02T19:47:01.722 tokio-runtime-worker(ThreadId(3)) [1P:app\\op-app\\src\\app\\backend\\signin.rs:583] Other(error sending request for url (): operation timed out)
\nERROR 2024-07-02T19:47:01.723 tokio-runtime-worker(ThreadId(3)) [1P:C:\\builds\\dev\\core\\core\\op-signin\\src\\lib.rs:758] error signing in from data layer: other error
\nERROR 2024-07-02T19:47:01.723 tokio-runtime-worker(ThreadId(3)) [1P:C:\\builds\\dev\\core\\core\\ui\\op-signin-ui\\src\\handlers.rs:1638] Error signing in: other error
\nERROR 2024-07-02T19:47:06.733 tokio-runtime-worker(ThreadId(18)) [1P:app\\op-app\\src\\app\\backend\\signin.rs:746] Other(error sending request for url (): operation timed out)
\nINFO 2024-07-02T19:47:15.168 tokio-runtime-worker(ThreadId(18)) [status:app\\op-app\\src\\app\\backend\\updater.rs:260] No Production updates found for 81035003

\n\n

```
\nKindly let me know how to fix this.

\n\n

1Password Version: 8.10.35
\nExtension Version: Not Provided
\nOS Version: windows 11 home
\nBrowser: Not Provided

\n","kudosSumWeight":0,"postTime":"2024-07-02T12:57:27.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":7,"currentRevision":{"__ref":"Revision:revision:133919_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":105},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

\n\n

```
\nKindly let me know how to fix this.

\n\n

1Password Version: 8.10.35
\nExtension Version: Not Provided
\nOS Version: windows 11 home
\nBrowser: Not Provided

"},"Conversation:conversation:133919":{"__typename":"Conversation","id":"conversation:133919","solved":false,"topic":{"__ref":"ForumTopicMessage:message:133919"},"lastPostingActivityTime":"2024-08-02T11:24:38.000-07:00","lastPostTime":"2024-08-02T11:24:38.000-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:133919":{"__typename":"ModerationData","id":"moderation_data:133919","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:133919_1":{"__typename":"Revision","id":"revision:133919_1","lastEditTime":"2024-07-02T12:57:27.000-07:00"},"ForumReplyMessage:message:133924":{"__typename":"ForumReplyMessage","id":"message:133924","conversation":{"__ref":"Conversation:conversation:133919"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":133924,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Not able to login 1password in Windows 11 Home","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:133924"},"parent":{"__ref":"ForumTopicMessage:message:133919"},"body":"

Dextor

\n\n

Thank you for posting the Support ID, one of my colleagues will reply to you via email soon.

\n\n

To prevent having the same conversation in two places at once, I'll close this thread.

\n\n

-Dave

\n\n

ref: GQZ-24355-332

","body@stringLength":"479","rawBody":"

\n\n

Thank you for posting the Support ID, one of my colleagues will reply to you via email soon.

\n\n

To prevent having the same conversation in two places at once, I'll close this thread.

\n\n

-Dave

\n\n

ref: GQZ-24355-332

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