Not Filling Passwords using Keyboard

Hi ag_timothy, thank you for your response.
I have turned off all battery saving features. And I have set 1Password to "Allow background data usage" and "Allow app while Data saver on". In any case, I have set Data Saver off globally.
However, these steps have not helped.
You said, "From our investigation this is due to the fact that Chrome and some other browsers don't seem to be starting the Autofill service once stopped, and Android 9 is aggressively shutting down 1Password"
Does this effectively mean that 1Password will not run satisfactorily on Android 9 devices?
And it's not possible to force the Chrome Autofill service to run?

I am currently on the 2 weeks free trial, so I will have to cancel my subscription if the software will not run on my mobile device - that is disappointing as I am very happy with the 1Password Windows-11 Chrome extension.
If 1Password will not run on Android 9 devices, this should be clearly flagged in the software description so that we don't waste a great deal of time (and potentially money) finding out for ourselves.
Do you expect this issue to be fixed in the near future?

Regards

Some other examples
https://inside.benefit-plus.eu - username is not recognized, only password gets filled
https://store.steampowered.com/login/ - this one is not even recognized even though url is set to this for login entry

Hi Andy0691, thanks for writing in.

You mentioned you're using an Android 9 device and Chrome. We've heard some reports of inconsistent filling behavior in some Chromium browsers on Android 9 devices. From our investigation this is due to the fact that Chrome and some other browsers don't seem to be starting the Autofill service once stopped, and Android 9 is aggressively shutting down 1Password.

Disabling battery and data saving features for 1Password can help. Alternatively you should see more consistent behavior in browsers like DuckDuckGo or Firefox.

Hi @Vindex, it sounds like you might be seeing some site specific issues.

I encounter the same filling behavior on the Steam site in Chrome. I've gone ahead and shared that with the team so we can look into solutions from our end. Have you noticed any other sites with similar issues?

Thanks again!

Same issue here - 1password not triggered in Chrome on some sites.
One is Steam for example - when I select password field, it gets triggered. Username not triggered.

Note that Google password manager gets triggered (shows key icon on top of keyboard).

This is really not usable.

Galaxy S21 Ultra with one ui 5.1, SwiftKey keyboard 9.10.10.6, 1password 8.10.5-10-BETA

Hello 1Password team :)
I'm new to 1Password but have spent hours trying to get autofill to work on my Android without success :(
I've been through 'Getting Started' and other tutorials and searched community posts to no avail.
1Password works fine on my Windows PC with Chrome.
However it's a different story on my Samsung S8 running Android V9
Samsung keyboard (also tried Microsoft Swift Keyboard)
Chrome browser V112.0.5615.135 (latest version)
1PW App V8.10.4
I've installed the Android App and linked it to my account. I can see all my saved items.
In 1P settings, I've got "Autofill" and "Show filling suggestions" ON, "Show filling suggestions from".. myaccount selected and "Display Autofill prompts Below the fields they relate to" selected.
But if I navigate to one of my saved pages and select the Username or Password fields I do not see the 1P dropdown box or anything on the top of the keyboard to allow me to select saved credentials.
Any help or suggestions appreciated.
Regards

Hi @Jazzchris, thanks for following up with me.

You've posted this message on the 1Password Community Forum in the 1Password for Android section. While we're open to general topics around security, passwordless and more, conversations here primarily pertain to 1Password.

As you mentioned there's an issue unlocking your device, I would suggest contacting the device manufacturer or your service provider. They are likely best suited to help with next steps.

If you're curious, 1Password is a security and password management service. You can find an overview and how to get started in these guides:
* The 1Password you need to remember
* Get more out of your password manager
* Get started with 1Password

Ι asked for simple instructions to unlock the home screen of Alcatel U5
without losing my data. I do not even know what 1password app is!

Hi @Jazzchris, thanks for writing in.

If you're having trouble unlocking your phone, it may be best to contact the device manufacturer or your service provider.

If there's been an issue unlocking the 1Password app, please share any additional details and we would be happy to help. Thanks again!

Well, I think the most simple and usual problem is this:
1. The Microsoft Keyboard in your mobile disfunctions.
2. You search for Microsoft Keyboard app renewal but then you prefer to install Microsoft Keyboard Beta.
3. You install Beta, the mobile works perfectly - so, you wipe out the original Microsoft Keyboard.
4. When, after some time, you restart the mobile, you can enter the access code
BUT NOT the ENTER PASSWORD to unlock the screen.
5. The result is some technicality makes you have no mobile finally.
IF ANYONE KNOWS how to unlock the screen, please write to me

Hi @petertoth, you are very welcome! If you encounter any other filling issues feel free to post here or contact us via email at: https://support.1password.com/contact/

Thanks again!