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dilalio's avatar
dilalio
New Contributor
8 months ago

Not sure where I am with membership or backup?

I've been using 1Password on my Android phone for several years and love it. Been very useful. I cannot remember if I paid for it or not. It is version 7.9.4 now. I don't seem to be able to l...
android
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
8 months ago

Hello dilalio! 👋

Thank you for reaching out! I can certainly help you find more information about your 1Password membership or license. Can you tell me the following:

  1. Do you see a vault named "Primary" in 1Password on your Android device?
  2. Are you able to see a 1Password account under any of your email addresses here: https://start.1Password.com/support

I look forward to hearing from you.

-Dave

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sure where I am with membership or backup?","id":"message:51266","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:51266","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:12921"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:51266"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:51266"},"body@stripHtml({\"truncateLength\":200})":" I've been using 1Password on my Android phone for several years and love it. \nBeen very useful. \nI cannot remember if I paid for it or not. \nIt is version 7.9.4 now. \nI don't seem to be able to l...","body@stringLength":"629","rawBody":"

I've been using 1Password on my Android phone for several years and love it.
\nBeen very useful.
\nI cannot remember if I paid for it or not.
\nIt is version 7.9.4 now.
\nI don't seem to be able to log in to any kind of \"account\" anywhere.
\nI don't need anything extra or to change the way I use it.
\nMy concern is how do I get it up and running again if my phone is lost or stolen?
\nWould it be just downloading it from the store on a new phone and then using my google backup to re-instate it?

\n\n

Been reading through several pages of support and am still lost.

\n\n

Cheers
\nD

\n","kudosSumWeight":0,"postTime":"2024-11-05T07:00:32.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:android","text":"android","time":"2025-01-27T11:33:28.326-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:51266_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":34},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I've been using 1Password on my Android phone for several years and love it.
\nBeen very useful.
\nI cannot remember if I paid for it or not.
\nIt is version 7.9.4 now.
\nI don't seem to be able to log in to any kind of \"account\" anywhere.
\nI don't need anything extra or to change the way I use it.
\nMy concern is how do I get it up and running again if my phone is lost or stolen?
\nWould it be just downloading it from the store on a new phone and then using my google backup to re-instate it?

\n\n

Been reading through several pages of support and am still lost.

\n\n

Cheers
\nD

"},"Conversation:conversation:51266":{"__typename":"Conversation","id":"conversation:51266","solved":false,"topic":{"__ref":"ForumTopicMessage:message:51266"},"lastPostingActivityTime":"2024-11-06T08:28:10.000-08:00","lastPostTime":"2024-11-06T08:28:10.000-08:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:51266":{"__typename":"ModerationData","id":"moderation_data:51266","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:51266_1":{"__typename":"Revision","id":"revision:51266_1","lastEditTime":"2024-11-05T07:00:32.000-08:00"},"ForumReplyMessage:message:51267":{"__typename":"ForumReplyMessage","id":"message:51267","conversation":{"__ref":"Conversation:conversation:51266"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:51266/message:51267","revisionNum":1,"uid":51267,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Not sure where I am with membership or backup?","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:51267"},"parent":{"__ref":"ForumTopicMessage:message:51266"},"body":"

Hello dilalio! 👋

\n\n

Thank you for reaching out! I can certainly help you find more information about your 1Password membership or license. Can you tell me the following:

\n\n
    \n
  1. Do you see a vault named \"Primary\" in 1Password on your Android device?
    2. \n
  2. Are you able to see a 1Password account under any of your email addresses here: https://start.1Password.com/support
    3. \n
\n\n

I look forward to hearing from you.

\n\n

-Dave

","body@stringLength":"732","rawBody":"

Hello ! 👋

\n\n

Thank you for reaching out! I can certainly help you find more information about your 1Password membership or license. Can you tell me the following:

\n\n
    \n
  1. Do you see a vault named \"Primary\" in 1Password on your Android device?
    2. \n
  2. Are you able to see a 1Password account under any of your email addresses here: https://start.1Password.com/support
    3. \n
\n\n

I look forward to hearing from you.

\n\n

-Dave

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