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Forum Discussion
Offline error
Unfortunately, for some time now in the Windows App, I've been receiving a false error message telling me I'm offline, even though I'm fully connected. When I log in, I always get this message in th...
1P_Dave
Moderator
ModeratorHello MeStesso! 👋
I'm sorry that you're seeing an unexpected offline warning. Can you tell me if you see an offline items button in the sidebar? If you do then please follow the steps in this guide:
If you don't see an offline items button in the sidebar of the app then can you post a screenshot of the message that you do see?
-Dave
The button appears, and when I click it, there are no items in the list. This error is a mystery.
- 1P_Dave
Thank you for the reply. So that I can look into this further, and find a solution, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/offline-error/161019
- Your forum username: MeStesso
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
number ID: TBK-13414-631
I hope the problem is resolved, because this error message also appears every time I add a new entry, which is very annoying.
It doesn't happen on another PC, so the problem is only local. Perhaps there's a file conflict.
Alternatively, I could try a more thorough uninstallation of the desktop app. If you can tell me how, I haven't been able to completely uninstall it so far. Maybe there are some files I need to manually delete. Then i try reinstalling it again.
Thanks.
