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Forum Discussion
Offline error
Unfortunately, for some time now in the Windows App, I've been receiving a false error message telling me I'm offline, even though I'm fully connected. When I log in, I always get this message in th...
The button appears, and when I click it, there are no items in the list. This error is a mystery.
1P_Dave
Moderator
ModeratorThank you for the reply. So that I can look into this further, and find a solution, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/offline-error/161019
- Your forum username: MeStesso
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
number ID: TBK-13414-631
I hope the problem is resolved, because this error message also appears every time I add a new entry, which is very annoying.
It doesn't happen on another PC, so the problem is only local. Perhaps there's a file conflict.
Alternatively, I could try a more thorough uninstallation of the desktop app. If you can tell me how, I haven't been able to completely uninstall it so far. Maybe there are some files I need to manually delete. Then i try reinstalling it again.
Thanks.
