Forum Discussion

telUK's avatar
telUK
Dedicated Contributor
2 years ago

Offline icon

Hi This past week or two I’ve noticed a few instances where 1Password app on iPhone says it’s offline. I get a little red cloud icon at top of app, I simple click on it and it vanishes. I’v...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello telUK! 👋

I'm sorry that you're seeing an offline icon in 1Password on your iPhone. To better understand the situation I'd like to ask a few questions:

  1. Can you reproduce the issue on multiple networks? For example, on your home WiFi and on cellular data?
  2. If you don't tap on the offline icon then does it disappear eventually? Or does it stay until you tap on it?
  3. If you update an item using 1Password on your iPhone, can you see that update on your other devices?

I look forward to hearing from you.

-Dave