Forum Discussion

dufoq3's avatar
dufoq3
Occasional Contributor
2 years ago

Offline to online asks for password

Hi, I use 1 password on my work win10 computer (google chrome browser). When I start my computer:
1.) I unlock 1password in browser.
2.) use 1password to fill my microsoft account credentials for GlobalProtect VPN
3.) after few seconds VPN create a connection and I'm online but 1password is still offline. I have to manually click on offline icon to force online connetion (which is not that bad), but I need to enter my 1password password again.

My questions:
a) is this behavior ok?
b) is there any chance that you change it in future versios - so ther won't be necessary to enter my 1pass password twice?

Thank you.

Peter.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

browser extension

6 Replies

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    dufoq3,

    You're welcome! I've located your support ticket, and we will contact you as soon as possible about this issue. Let's continue the conversation there. I'm closing this thread to prevent duplication of effort. 🙂

    -Evon

    ref: VBD-92754-136

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    Thank you for your reply, dufoq3.

    So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

    • A link to this thread: https://1password.community/discussion/149050
    • Your forum username: dufoq3
    • A diagnostics report from the 1Password desktop app and the 1Password extension:
    • First, please recreate the issue you are experiencing.
    • Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> https://support.1password.com/diagnostics/
    • Attach both files to your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

    -Evon

  • dufoq3's avatar
    dufoq3
    Occasional Contributor
    2 years ago

    Hi 1P_Dave, so is there any solution please? Thank you in advance. Peter.

  • dufoq3's avatar
    dufoq3
    Occasional Contributor
    2 years ago

    Hi 1P_Dave,
    1. Global Protect VPN app on Windows PC
    2. I'm not able to use internet without VPN (it is company restriction)
    3. no, my 1password is still unlocked but when my pc connect to VPN (and also to the internet), I want to change my 1password chrome extetentions state from offline to online so I have to click on that red cloud icon (to make it online) - it asks me to sign in again.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello dufoq3! 👋

    I'm sorry that you're running into issues with 1Password in the browser when using your VPN. I've tried to reproduce the issue using ProtonVPN, since I don't have access to GlobalProtect VPN, and I haven't been able to do so. So that I can better understand the situation, can you tell me the following:

    1. Are you using a GlobalProtect VPN app on your Windows PC? Or is it just a Chrome browser extension?
    2. Is there a "VPN kill switch" setting enabled somewhere in your VPN that restricts internet access when the VPN isn't running and connected?
    3. Is it possible that you're being prompted for your account password a second time because of your auto-lock settings: How to set 1Password to lock automatically

    I look forward to hearing from you.

    -Dave