Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Offline/connection issues

Hi! I've been experiencing these errors more or less every day for the last couple of months. First I thought it was iCloud's private relay, but I disabled it multiple times and the issues are still ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @t20n! 👋

I'm sorry that you're running into connection issues on both your Mac and iPhone. The "offline" message that you're seeing on both devices indicates that 1Password is having trouble connecting to your account in the cloud. Private Relay shouldn't cause this sort of issue but are you using anything like a VPN, proxy, or other content blocker on both devices?

If you're not then are you filtering the your network traffic in anyway? Do you see the same error message when using public WiFi somewhere like a cafe?

I look forward to hearing from you.

-Dave