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Forum Discussion
Former Member
2 years agoone-time password timing/sync bug
I reset my Windows 11 PC today and upgraded to 23H2 by choosing to keep documents but uninstalling apps. When I re-installed the 1P desktop app and the Firefox extension I noticed that both had incor...
1P_Gem
1Password Team
2 years agoHi @user101621, thanks for reaching out about this!
As a first step, I would recommend double checking whether the time on your device is accurate. Two-factor authentication is very time-sensitive, with one-time passwords having a validity period of 30 seconds. Any difference in time of day on a device could cause the behaviour you're seeing. Please head to this website and ensure the time on your device matches the one shown there: https://time.is
If you find that the time on your device is incorrect, you can synchronise the clock under your Date & Time settings, and this should get your one-time passwords working again.