Forum Discussion

Chevalier

Occasional Contributor

4 years ago

Open 1PW using Face ID - Is there a problem?

ios

1P_Dave

Moderator

4 years ago

Hello Chevalier! 👋

I'm sorry to hear that Face ID for 1Password isn't working consistently on your iOS device. Is this happening when you're filling your login into another app or when you're unlocking the main 1Password app itself? Can you tell me what the Require Master Password setting is set to? You can find it here:

Open and unlock 1Password.
Tap on Settings.
Tap on Advanced.
Tap on Security.
Change Require Master Password.

I look forward to hearing from you. :)

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1PW using Face ID - Is there a problem?","id":"message:20290","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:20290","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:9760"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:20290"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:20290"},"body@stripHtml({\"truncateLength\":200})":" Last few days I've wasted more time using 1PW having to log in to it every damn time (DESPITE Face ID being toggled on in Security) than 1 PW has saved me! I expected to need to log in after the upd...","body@stringLength":"766","rawBody":"

Last few days I've wasted more time using 1PW having to log in to it every damn time (DESPITE Face ID being toggled on in Security) than 1 PW has saved me! I expected to need to log in after the update to IOS 15.2.1 but not EVERY SINGLE TIME since. I've now logged into it AGAIN and gone to Security and Face ID is ON. I have toggled it off and on again and now it's working again, at least for now. If it happens again it'll be in the trash while I look for something else. I use these apps to make life easier not harder. I've had this problem often over the last few months, it seems to be getting quite unreliable.

\n\n

1Password Version: 7.9.3
\nExtension Version: Not Provided
\nOS Version: IOS 15.2.1

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\n\n

1Password Version: 7.9.3
\nExtension Version: Not Provided
\nOS Version: IOS 15.2.1

"},"Conversation:conversation:20290":{"__typename":"Conversation","id":"conversation:20290","solved":false,"topic":{"__ref":"ForumTopicMessage:message:20290"},"lastPostingActivityTime":"2022-01-26T16:45:28.000-08:00","lastPostTime":"2022-01-26T16:45:28.000-08:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:20290":{"__typename":"ModerationData","id":"moderation_data:20290","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:20290_1":{"__typename":"Revision","id":"revision:20290_1","lastEditTime":"2022-01-16T03:32:25.000-08:00"},"ForumReplyMessage:message:20291":{"__typename":"ForumReplyMessage","id":"message:20291","conversation":{"__ref":"Conversation:conversation:20290"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:20290/message:20291","revisionNum":1,"uid":20291,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Open 1PW using Face ID - Is there a problem?","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:20291"},"parent":{"__ref":"ForumTopicMessage:message:20290"},"body":"

Hello Chevalier! 👋

\n\n

Open and unlock 1Password.
Tap on Settings.
Tap on Advanced.
Tap on Security.
Change Require Master Password.

\n\n

I look forward to hearing from you. :)

","body@stringLength":"828","rawBody":"

Hello ! 👋

\n\n

Open and unlock 1Password.
Tap on Settings.
Tap on Advanced.
Tap on Security.
Change Require Master Password.

\n\n

I look forward to hearing from you. :)

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