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Forum Discussion
Open 1PW using Face ID - Is there a problem?
Last few days I've wasted more time using 1PW having to log in to it every damn time (DESPITE Face ID being toggled on in Security) than 1 PW has saved me! I expected to need to log in after the upd...
1P_Dave
Moderator
ModeratorThank you for the reply and I'm sorry to hear that Face ID still isn't working as expected for you. I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/126498/open-1pw-using-face-id-is-there-a-problem
- Your forum username:
Chevalier - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
