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Former Member's avatar
Former Member
4 years ago

Crashing bug on M1 Max MBP?

I just got a new MBP (14" M1 Max, 32gb RAM, etc). 1Password consistently crashes when open. It will work for a few minutes and will crash either while using it or when it's in the background. See...
macos
Chevalier's avatar
Chevalier
Occasional Contributor
4 years ago
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I'll do it next time it happens. 1PW will otherwise become more of a problem than it's worth if I'm spending this much time on it. It works now but the extra step I have to take to get it to work again after an update is to turn off Face ID and then turn it on again, that is IN ADDITION, to the step of just entering the master password after an update which supposedly is all that's needed.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago
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    Hello miroljub1995! 👋

    Thank you for reporting this! I've done some testing and I'm not seeing the EasierToFindInShapshot being retained when I have 1Password in the browser enabled. Here are my reproduction steps: 

    1. Saved your code as a HTML file and opened the file in Chrome. 
    2. Opened the Memory tab in DevTools.
    3. Pressed the "Test the click and wait for removal" button. 
    4. Took a heap snapshot. 
    5. Waited for the button to disappear.
    6. Took a second heap snapshot. 


    Whether 1Password in the browser is enabled or disabled, the second snapshot doesn't contain reference to EasierToFindInShapshot.

    Here are the versions that I'm using: 

    • Chrome version 133.0.6943.127
    • 1Password in the browser version 8.10.62.27


    Can you reproduce the issue using the same versions that I'm using? If you can then can you let me know if I got the reproduction steps wrong? 

    -Dave

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1PW using Face ID - Is there a problem?","id":"message:20290","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:20290","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:9760"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:20290"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:20290"},"body@stripHtml({\"truncateLength\":200})":" Last few days I've wasted more time using 1PW having to log in to it every damn time (DESPITE Face ID being toggled on in Security) than 1 PW has saved me! I expected to need to log in after the upd...","body@stringLength":"766","rawBody":"

Last few days I've wasted more time using 1PW having to log in to it every damn time (DESPITE Face ID being toggled on in Security) than 1 PW has saved me! I expected to need to log in after the update to IOS 15.2.1 but not EVERY SINGLE TIME since. I've now logged into it AGAIN and gone to Security and Face ID is ON. I have toggled it off and on again and now it's working again, at least for now. If it happens again it'll be in the trash while I look for something else. I use these apps to make life easier not harder. I've had this problem often over the last few months, it seems to be getting quite unreliable.

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1Password Version: 7.9.3
\nExtension Version: Not Provided
\nOS Version: IOS 15.2.1

\n","kudosSumWeight":0,"postTime":"2022-01-16T03:32:25.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:20290_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":177},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Last few days I've wasted more time using 1PW having to log in to it every damn time (DESPITE Face ID being toggled on in Security) than 1 PW has saved me! I expected to need to log in after the update to IOS 15.2.1 but not EVERY SINGLE TIME since. I've now logged into it AGAIN and gone to Security and Face ID is ON. I have toggled it off and on again and now it's working again, at least for now. If it happens again it'll be in the trash while I look for something else. I use these apps to make life easier not harder. I've had this problem often over the last few months, it seems to be getting quite unreliable.

\n\n
\n\n

1Password Version: 7.9.3
\nExtension Version: Not Provided
\nOS Version: IOS 15.2.1

"},"Conversation:conversation:20290":{"__typename":"Conversation","id":"conversation:20290","solved":false,"topic":{"__ref":"ForumTopicMessage:message:20290"},"lastPostingActivityTime":"2022-01-26T16:45:28.000-08:00","lastPostTime":"2022-01-26T16:45:28.000-08:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:20290":{"__typename":"ModerationData","id":"moderation_data:20290","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:20290_1":{"__typename":"Revision","id":"revision:20290_1","lastEditTime":"2022-01-16T03:32:25.000-08:00"},"ForumReplyMessage:message:20296":{"__typename":"ForumReplyMessage","id":"message:20296","conversation":{"__ref":"Conversation:conversation:20290"},"author":{"__ref":"User:user:9760"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:20290/message:20296","revisionNum":1,"uid":20296,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Open 1PW using Face ID - Is there a problem?","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:20296"},"parent":{"__ref":"ForumTopicMessage:message:20290"},"body":"

I'll do it next time it happens. 1PW will otherwise become more of a problem than it's worth if I'm spending this much time on it. It works now but the extra step I have to take to get it to work again after an update is to turn off Face ID and then turn it on again, that is IN ADDITION, to the step of just entering the master password after an update which supposedly is all that's needed.

","body@stringLength":"401","rawBody":"

I'll do it next time it happens. 1PW will otherwise become more of a problem than it's worth if I'm spending this much time on it. It works now but the extra step I have to take to get it to work again after an update is to turn off Face ID and then turn it on again, that is IN ADDITION, to the step of just entering the master password after an update which supposedly is all that's needed.

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