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MMirabito
New Contributor
2 years ago

Custom icons are no longer scaling

Dear support, Using custom icons but they are no longer scaling properly. It used be easy select image and it worked. I am not sure when it stopped working - The last time I added an account and the...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

Chevalier

You shouldn't need to turn Face ID off and then back on in order to get it working again after an update. At most you should only have to unlock the main 1Password app using your account password. If the issue happens again then please generate and send in a diagnostic report and we can investigate further. :)

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1PW using Face ID - Is there a problem?","id":"message:20290","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:20290","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:9760"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:20290"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:20290"},"body@stripHtml({\"truncateLength\":200})":" Last few days I've wasted more time using 1PW having to log in to it every damn time (DESPITE Face ID being toggled on in Security) than 1 PW has saved me! I expected to need to log in after the upd...","body@stringLength":"766","rawBody":"

Last few days I've wasted more time using 1PW having to log in to it every damn time (DESPITE Face ID being toggled on in Security) than 1 PW has saved me! I expected to need to log in after the update to IOS 15.2.1 but not EVERY SINGLE TIME since. I've now logged into it AGAIN and gone to Security and Face ID is ON. I have toggled it off and on again and now it's working again, at least for now. If it happens again it'll be in the trash while I look for something else. I use these apps to make life easier not harder. I've had this problem often over the last few months, it seems to be getting quite unreliable.

\n\n
\n\n

1Password Version: 7.9.3
\nExtension Version: Not Provided
\nOS Version: IOS 15.2.1

\n","kudosSumWeight":0,"postTime":"2022-01-16T03:32:25.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:20290_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":177},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Last few days I've wasted more time using 1PW having to log in to it every damn time (DESPITE Face ID being toggled on in Security) than 1 PW has saved me! I expected to need to log in after the update to IOS 15.2.1 but not EVERY SINGLE TIME since. I've now logged into it AGAIN and gone to Security and Face ID is ON. I have toggled it off and on again and now it's working again, at least for now. If it happens again it'll be in the trash while I look for something else. I use these apps to make life easier not harder. I've had this problem often over the last few months, it seems to be getting quite unreliable.

\n\n
\n\n

1Password Version: 7.9.3
\nExtension Version: Not Provided
\nOS Version: IOS 15.2.1

"},"Conversation:conversation:20290":{"__typename":"Conversation","id":"conversation:20290","solved":false,"topic":{"__ref":"ForumTopicMessage:message:20290"},"lastPostingActivityTime":"2022-01-26T16:45:28.000-08:00","lastPostTime":"2022-01-26T16:45:28.000-08:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:20290":{"__typename":"ModerationData","id":"moderation_data:20290","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:20290_1":{"__typename":"Revision","id":"revision:20290_1","lastEditTime":"2022-01-16T03:32:25.000-08:00"},"ForumReplyMessage:message:20297":{"__typename":"ForumReplyMessage","id":"message:20297","conversation":{"__ref":"Conversation:conversation:20290"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:20290/message:20297","revisionNum":1,"uid":20297,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Open 1PW using Face ID - Is there a problem?","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:20297"},"parent":{"__ref":"ForumTopicMessage:message:20290"},"body":"

Chevalier

\n\n

You shouldn't need to turn Face ID off and then back on in order to get it working again after an update. At most you should only have to unlock the main 1Password app using your account password. If the issue happens again then please generate and send in a diagnostic report and we can investigate further. :)

","body@stringLength":"527","rawBody":"

\n\n

You shouldn't need to turn Face ID off and then back on in order to get it working again after an update. At most you should only have to unlock the main 1Password app using your account password. If the issue happens again then please generate and send in a diagnostic report and we can investigate further. :)

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