Forum Discussion

Former Member's avatar
Former Member
3 years ago

"Open and fill" causes "server error" message from Zoho

If I "open and fill" https://mail.zoho.com, I encounter an "Unexpected Server Error". If I simply "open" that URL from 1Password, Zoho properly presents a landing page, including a sign in link.

Apparently, Zoho does not tolerate the extra parameters appended to a URL by "open and fill". The problem I have is that because "open and fill" is the default, I almost always have to go through the extra steps of clicking on the URL, getting the error, remembering the problem, going back to 1Password and selecting "open (URL)".

I'm sure that the "unexpected server errror' will also throw any users not familiar with this problem.

I'd suggest that "open" be configured to be the default option when using a Zoho URL.

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Referrer: forum-search:zoho

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  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @randymized:

    Great observation. In short, Open and Fill uses some parameters to tell 1Password in the browser which item you'd like filled. In the meantime, navigating directly to mail.zoho.com in your browser, or choosing Open would be your best bet.

    I can see how it would be useful to change the default action for links, so I've shared your thoughts with the team.

    Jack

    ref: IDEA-I-1361