I don't know what's going on but this morning I was not able to open click the 1Password by clicking on the Chrome browser extension icon. I clicked and clicked and nothing happened. I verified that my Chrome was up to date. I killed Chrome and opened it again. I launched the 1Password application on my Mac and it came up fine. I also could not get 1P to suggest passwords in a login page. I had to copy and paste from the 1P application into the login form. I was about to reboot my MacBook but then it just started working. I've noticed a sluggishness recently, but this morning it seemed completely broken. I also noticed when it wasn't working in the login page form, there wasn't even a 1P icon in the entry field. Seems to be working again. I will be keeping an eye on things. Any suggestions on what to try if this happens again? 1Password Version: 8.10.56 Extension Version: 8.10.55.2 OS Version: macOS 14.6.1 Browser: Chrome

When I click on the 1Password extension in Chrome, or press my keyboard shortcut to trigger the extension, the icon highlights, but the UI takes 4-30 seconds to open. This occurs whether or not 1Password is locked. I removed the extension and reinstalled it yesterday. That seemed to help for a short while, but now the problem is back again. My Firefox extension appears right away with no delay. 1Password Version: 8.10.56 Extension Version: 8.10.56.28 OS Version: macOS 15.2 Browser: Chrome 131.0.6778.205

Hello folks! Thank you for the additional details. I've merged these two discussion posts because the problems are similar in behaviour. It appears that you're facing a recognized issue we're currently monitoring, which is linked to https://issues.chromium.org/issues/383343320. We have verified that this problem extends beyond just 1Password; other extensions, such as Bitwarden, are also affected by the same problem. A potential solution for the bug has already been implemented in Chrome Canary and Chrome Dev version 133. As a temporary measure, you can install one of these versions alongside your stable Chrome version and add the 1Password extension there. However, your profiles and settings won't carry over to the Canary or Dev versions. Hopefully, this fix will soon be integrated into the stable version of Chrome. If you are interested, please temporarily install Chrome Canary and confirm if the problem does not occur there. This step is not a fix; I'd like to verify whether the problem does not happen there. Here are the direct links: https://www.google.com/chrome/canary/. https://chromewebstore.google.com/detail/1password-%E2%80%93-password-mana/aeblfdkhhhdcdjpifhhbdiojplfjncoa?hl=en-US&utm_source=ext_sidebar I look forward to hearing back. -Evon ref: dev/core/core#34576

Hi, I am experiencing an unresponsive issue with the 1Password extension in Chrome. The issue occurs all of sudden. Now clicking the 1Password extension icon has no response, and no suggestions appear in the password/username input fields on web pages. I have tried restarting the Chrome browser, restarting the 1Password client, and reinstalling the browser extension, but the problem persists. I am using Chrome browser version 131.0.6778.109 and the computer model is Apple M1 Pro. Please help resolve this issue. Thank you. 1Password Version: 8.10.54 (81054022) Extension Version: 8.10.55.2 OS Version: macOS 14.6.1 Browser: Chrome

I have this same issue. I'm ready to scream!!! This appears to me to have started with the recent chrome update.. all of the sudden, 1Password just DOES NOT RESPONSE. I'm no newbie. I've been using 1Password for 10 years or more.. I'm an old timer with this app. Now, all of the sudden it just stops working, and I cannot resolve it myself. I'm very surprised that a lot of people are not screaming about this... I really did not know how to report it before.. but I saw this community item, and it sounds exactly like my issue. I hope agilebits can give this some priority, it's a "My work is greatly impacted" type of issue.

Hello liangpig1! 👋 Thank you for the reply. It sounds like the communication between the desktop app and 1Password in the browser isn't working, I'm sorry for the inconvenience. Try this: Open and unlock the 1Password for Mac desktop app. Click on 1Password next to the  in the menu bar. Click Settings. Click Browser. Make sure that "Connect with 1Password in the browser" is on. Then in the browser: Open your browser. Right-click on the 1Password icon in your browser's toolbar and click Settings. Turn "Integrate this extension with the 1Password desktop app" off. Turn "Integrate this extension with the 1Password desktop app" back on. If that still doesn't work then do you see a green dot in the browser settings page? Or a different coloured dot and an error message? -Dave

Opening 1Password in Chrome is very slow

35 Replies

spieg16
New Contributor
9 months ago
1P_Dave , I've got a ticket open about this, as well: WTL-25152-821
1P_Dave
Moderator
9 months ago
crackingtoast

Thank you for posting the Support ID, one of my colleagues will reach out to you soon via email.

-Dave

ref: ARU-15846-426
crackingtoast
New Contributor
9 months ago
1P_Dave ARU-15846-426.
crackingtoast
New Contributor
9 months ago
I am having the same issue. I sent the email as well but did not receive a auto response.
1P_Dave
Moderator
9 months ago
hoium04 and yenhai

Thank you for sending in the diagnostics reports. I see that my colleagues have sent you both an email with some follow-up questions, please continue the conversation there.

-Dave

ref: GCL-64352-233
ref: WIP-78635-644
yenhai
New Contributor
9 months ago
1P_Dave
I’m experiencing the same issue.
Here is my Support Ticket ID: WIP-78635-644 🙏
hoium04
New Contributor
9 months ago
1P_Dave GCL-64352-233.
1P_Dave
Moderator
9 months ago
liangpig1, kutenai, and hoium04

I'm sorry that 1Password in the browser isn't responding in Chrome. I'd like to ask you to send in a console log when reproducing the issue:

Save a console log for 1Password in your browser

Attach the file to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/149275/1password-chrome-extension-does-not-respond-on-mac-os

Your forum username: username

Please do not post the console log to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave
hoium04
New Contributor
9 months ago
Are there any updates on this? I'm experiencing the same!

macOS 15.1.1 (24B91)
1Password for Mac 8.10.54 (81054022)
1Password browser extension version 8.10.55.2
Chrome Version 131.0.6778.109 (Official Build) (arm64)
kutenai
New Contributor
9 months ago
I do use Firefox, and things work fine there.. but I happen to use a particular feature of Chrome that is not available on firefox - Profiles. I really wish Firefox would add that. They have containers, and I use those with great affect.. but no profiles.

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Opening 1Password in Chrome is very slow

35 Replies

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