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mlima
New Contributor
3 months ago
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PAN (Payment Account Number)

My Australian bank uses a  PAN (Payment Account Number)  instead of a traditional username for login. I've stored my PAN number in 1Password under the "username" field along with my password, but the...
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  • mlima's avatar
    mlima
    2 months ago

    This is just in case it helps anyone with the same problem.
    Regarding the above, I received help from the support team.
    They recommended:

    1. Open the 1Password desktop app and locate the before created Login item in question
    2. Then click Edit, and add a custom field by selecting “Text”. Give it a name that exactly matches what appears on the website (in my case, " Personal Access Number (PAN)  ").
    3. Save the changes, then refresh the webpage and try autofilling again.


    The above worked perfectly, including logging in from my phone and tablet.


    Thanks. Mario.

mlima's avatar
mlima
New Contributor
2 months ago
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This is just in case it helps anyone with the same problem.
Regarding the above, I received help from the support team.
They recommended:

  1. Open the 1Password desktop app and locate the before created Login item in question
  2. Then click Edit, and add a custom field by selecting “Text”. Give it a name that exactly matches what appears on the website (in my case, " Personal Access Number (PAN)  ").
  3. Save the changes, then refresh the webpage and try autofilling again.


The above worked perfectly, including logging in from my phone and tablet.


Thanks. Mario.

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I've stored my PAN number in 1Password under the \"username\" field along with my password, but the...","body@stringLength":"448","rawBody":"

My Australian bank uses a  PAN (Payment Account Number)  instead of a traditional username for login. I've stored my PAN number in 1Password under the \"username\" field along with my password, but the bank's website doesn't recognize it when I try to auto-fill.  

Is there a way to customize the field label in 1Password from \"username\" to \"PAN\" so that auto-fill works correctly?  

","kudosSumWeight":0,"postTime":"2025-05-20T13:34:27.442-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:discussion","text":"discussion","time":"2024-10-18T14:11:17.214-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:156453_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":22},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

My Australian bank uses a  PAN (Payment Account Number)  instead of a traditional username for login. I've stored my PAN number in 1Password under the \"username\" field along with my password, but the bank's website doesn't recognize it when I try to auto-fill.  

Is there a way to customize the field label in 1Password from \"username\" to \"PAN\" so that auto-fill works correctly?  

"},"Conversation:conversation:156453":{"__typename":"Conversation","id":"conversation:156453","solved":true,"topic":{"__ref":"ForumTopicMessage:message:156453"},"lastPostingActivityTime":"2025-05-23T16:05:00.999-07:00","lastPostTime":"2025-05-23T16:05:00.999-07:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:156453":{"__typename":"ModerationData","id":"moderation_data:156453","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:156453_1":{"__typename":"Revision","id":"revision:156453_1","lastEditTime":"2025-05-20T13:34:27.442-07:00"},"AcceptedSolutionMessage:message:156678":{"__typename":"AcceptedSolutionMessage","id":"message:156678","conversation":{"__ref":"Conversation:conversation:156453"},"author":{"__ref":"User:user:20614"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:156453/message:156678","revisionNum":1,"uid":156678,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: PAN (Payment Account Number)","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:156678"},"parent":{"__ref":"ForumTopicMessage:message:156453"},"body":"

This is just in case it helps anyone with the same problem.
Regarding the above, I received help from the support team.
They recommended:

  1. Open the 1Password desktop app and locate the before created Login item in question
  2. Then click Edit, and add a custom field by selecting “Text”. Give it a name that exactly matches what appears on the website (in my case, \" Personal Access Number (PAN)  \").
  3. Save the changes, then refresh the webpage and try autofilling again.


The above worked perfectly, including logging in from my phone and tablet.


Thanks. Mario.

","body@stringLength":"685","rawBody":"

This is just in case it helps anyone with the same problem.
Regarding the above, I received help from the support team.
They recommended:

  1. Open the 1Password desktop app and locate the before created Login item in question
  2. Then click Edit, and add a custom field by selecting “Text”. Give it a name that exactly matches what appears on the website (in my case, \" Personal Access Number (PAN)  \").
  3. Save the changes, then refresh the webpage and try autofilling again.


The above worked perfectly, including logging in from my phone and tablet.


Thanks. Mario.

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