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Mike_W_UK's avatar
Mike_W_UK
New Contributor
4 years ago

Partial Synching on MAC

I am occasionally only getting a partial synch on my MAC - some changes/additions/etc. are not coming across until I force a synch

This is an issue that I have seen before and thought was resolved but subsequently seems to have reappeared

Synching occurs okay between iOS devices, but some changes do not appear on my MAC.

However, I can force a Synch by quitting 1Password completely and restarting.

The previous instance of this was in the now-closed: https://1password.community/discussion/comment/587441#Comment_587441

In that thread, there was the following comment from Ben at 1Password

So, my question are:
1. Is this the same bug as acknowledged previously by Ben which either wasn't fully fixed or has been reintroduced?
2. Or, is this a new bug?
3. Or, is this possibly just a config issue at my end?

Mac OS = Big Sur 11.5.2
1Password Version = 1Password 7 Version 7.8.7 (70807003)

Many thanks

Kind regards

Mike W

macos

5 Replies

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  • Former Member's avatar
    Former Member
    4 years ago

    Mike_W_UK:

    Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: GWU-78261-475

  • Mike_W_UK's avatar
    Mike_W_UK
    New Contributor
    4 years ago

    Diagnostics report created and submitted - here is the Support ID from the BitBot

    [#GWU-78261-475]

    Kind regards

    Mike W

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 years ago

    williakz

    I'm sorry to hear that you're also having trouble with seeing the same items on all of your devices. Please send us a diagnostics report from your device as well:

    Sending Diagnostics Reports

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • williakz's avatar
    williakz
    Dedicated Contributor
    4 years ago

    Not resolved on my gizmos, either. I'll try to pin it down as to which devices, OSes, 1P modules, etc. and report back.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    4 years ago

    Mike_W_UK

    I have not seen this mentioned here or on the email support side in some time. The issue was resolved. I'd like to ask you to create a diagnostics report from your device:

    Sending Diagnostics Reports

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!