Forum Discussion

New Contributor

3 years ago

Pass not showing above keyboard since last update

Since the last android app update 1password no longer shows any pass options over the keyboard. It just says open 1password. I then have to click, open up the app search for which one i want and fill it. It's 10x more laborious than 2 weeks ago. Is this just me or are other folks seeing this too?

android

12 Replies

1P_Timothy
Community Manager
3 years ago
Hi @arip, thanks for writing in and letting us know that reinstalling has helped with the issue you encountered. If there's anything we can assist with, just let me know!
Former Member
3 years ago
The fix steps above didn't work for me, but uninstalling & reinstalling the 1Password Android app did fix the issue for me. I had also not been getting OTP notifications, but reinstalling also fixed that for me.
1P_Timothy
Community Manager
3 years ago
Hi jpalo, thanks for writing in. I'm very sorry to hear about your experience getting these issues resolved.

Just to clarify, the issue people are mentioning here specifically relates to a change that was introduced with the February 23rd 2023 beta release and the March 7th 2023 production release of 1Password for Android. These releases addressed, among other things, an Autofill issue where the number strip on the keyboard could block the suggestion strip.

For some users, this update caused filling suggestions to not appear, only the "Open 1Password" prompt. Resetting, filling suggestions resolves the secondary issue that emerged from the update. As you mentioned this has been going on for some months, I suspect there was an unrelated issue that resetting filling suggestions may not have helped with.

Apologies again that you were encountering an issue with 1Password for some time. If there's anything else we can help with, just let me know!
jpalo
Occasional Contributor
3 years ago
I've struggled with this for few months, starting since some beta version, and support told me issue only occurs on the beta. So I waited many beta version updates for the issue to get fixed, but it never did. Eventually I left the beta as the issue was rather annoying only to find it didn't work on the non-beta version either. This simple toggle trick fixed it - at least for now. Bit dissapointed support didn't offer this workaround :(
1P_Timothy
Community Manager
3 years ago
Thanks @RobMendez, I'm glad to hear it's working again for you!
Former Member
3 years ago
I also had to do this procedure twice before it started working again. Thanks 1P_Timothy passwordsbeegon !
1P_Timothy
Community Manager
3 years ago
Thanks for writing in @eseinbinder! I'm glad to hear these steps helped you.
Former Member
3 years ago
was having the same issue on Pixel 6a running Android 13 QPR2 Beta 3, so i tried the fix and voila! it works now. thanks 1P_Timothy and passwordsbeegon
1P_Tommy
Moderator
3 years ago
@Chippy_boy

Sounds good. If you have any other troubles please let us know. Enjoy the weekend!
Former Member
3 years ago
Same issue here, unfortunately. Tried the tip above and it did not work :-(

So all I get above the keyboard now is a 1password button, but no login suggestions. I have several sites I visit which have mutliple logins, so it was quite useful to be able to click the one I want with one click, rather than having to go into 1password first.

Don't know why this feature has disappeared?

This is on Android 13 and Chrome (latest version) but I have also just tried Edge and it's exactly the same.

EDIT: Just tried the fix again, and for some reason, this time it DID fix it. Thanks!!!

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Pass not showing above keyboard since last update","moderationData":{"__ref":"ModerationData:moderation_data:33016"},"body":"

Hi @arip, thanks for writing in and letting us know that reinstalling has helped with the issue you encountered. If there's anything we can assist with, just let me know!

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The fix steps above didn't work for me, but uninstalling & reinstalling the 1Password Android app did fix the issue for me. I had also not been getting OTP notifications, but reinstalling also fixed that for me.

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Hi jpalo, thanks for writing in. I'm very sorry to hear about your experience getting these issues resolved.

\n\n

Just to clarify, the issue people are mentioning here specifically relates to a change that was introduced with the February 23rd 2023 beta release and the March 7th 2023 production release of 1Password for Android. These releases addressed, among other things, an Autofill issue where the number strip on the keyboard could block the suggestion strip.

\n\n

For some users, this update caused filling suggestions to not appear, only the \"Open 1Password\" prompt. Resetting, filling suggestions resolves the secondary issue that emerged from the update. As you mentioned this has been going on for some months, I suspect there was an unrelated issue that resetting filling suggestions may not have helped with.

\n\n

Apologies again that you were encountering an issue with 1Password for some time. If there's anything else we can help with, just let me know!

I've struggled with this for few months, starting since some beta version, and support told me issue only occurs on the beta. So I waited many beta version updates for the issue to get fixed, but it never did. Eventually I left the beta as the issue was rather annoying only to find it didn't work on the non-beta version either. This simple toggle trick fixed it - at least for now. Bit dissapointed support didn't offer this workaround :(

Thanks @RobMendez, I'm glad to hear it's working again for you!

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I also had to do this procedure twice before it started working again. Thanks 1P_Timothy passwordsbeegon !

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Thanks for writing in @eseinbinder! I'm glad to hear these steps helped you.

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was having the same issue on Pixel 6a running Android 13 QPR2 Beta 3, so i tried the fix and voila! it works now. thanks 1P_Timothy and passwordsbeegon

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@Chippy_boy

\n\n

Sounds good. If you have any other troubles please let us know. Enjoy the weekend!

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Same issue here, unfortunately. Tried the tip above and it did not work :-(

\n\n

So all I get above the keyboard now is a 1password button, but no login suggestions. I have several sites I visit which have mutliple logins, so it was quite useful to be able to click the one I want with one click, rather than having to go into 1password first.

\n\n

Don't know why this feature has disappeared?

\n\n

This is on Android 13 and Chrome (latest version) but I have also just tried Edge and it's exactly the same.

\n\n

EDIT: Just tried the fix again, and for some reason, this time it DID fix it. Thanks!!!

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