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5t8sn7eld's avatar
5t8sn7eld
Occasional Contributor
11 months ago
Solved

Passkey no longer working on Boursobank

Hello, I uses passkey since 2023 on Boursobank without any issues. Since a few days, I have a error that is displayed immediately (no loading or timeout) telling me that it timed out, the website s...
passkeys
windows
  • 1P_Dave's avatar
    1P_Dave
    8 months ago

    Hello folks, 

    Our developers believe that they've identified an issue where a low timeout value set by Boursobank is causing 1Password's passkey flow to fail. A fix has been coded and is currently available in the latest version of 1Password in the browser. Please update to 8.11.0 or later:


    If you're still running into an issue after updating then let me know and I can help further. 

    -Dave

5t8sn7eld's avatar
5t8sn7eld
Occasional Contributor
10 months ago

Hello

It's almost 1 month now (I waited a couple of days before raising the issue).

  • Do you have an estimated time of resolution?
  • Do you have more information of the issue itself?

Really discouraging, been encouraging family & friends to use your product, and I'm going passwordless when able.

But if the software is not reliable and communication is so minimal without clear indicator of what is going on, when it is going to be fixed, I'll maybe also look to switch product.

Oral_B2's avatar
Oral_B2
New Contributor
10 months ago

Have to agree here.

Could it be a case of Boursobank not communicating?

  • 5t8sn7eld's avatar
    5t8sn7eld
    Occasional Contributor
    10 months ago

    They have no reason not to tell us - their customer - as much. I (We) would glady put some pressure on the bank to fix the issue if 1password confirm its on Boursobank's end.

  • jro's avatar
    jro
    New Contributor
    10 months ago

    Agreed to both.