Forum Discussion

5t8sn7eld's avatar
5t8sn7eld
Occasional Contributor
8 months ago
Solved

Passkey no longer working on Boursobank

Hello, I uses passkey since 2023 on Boursobank without any issues. Since a few days, I have a error that is displayed immediately (no loading or timeout) telling me that it timed out, the website s...
passkeys
windows
  • 1P_Dave's avatar
    1P_Dave
    5 months ago

    Hello folks, 

    Our developers believe that they've identified an issue where a low timeout value set by Boursobank is causing 1Password's passkey flow to fail. A fix has been coded and is currently available in the latest version of 1Password in the browser. Please update to 8.11.0 or later:


    If you're still running into an issue after updating then let me know and I can help further. 

    -Dave

Oral_B2's avatar
Oral_B2
New Contributor
7 months ago

Have to agree here.

Could it be a case of Boursobank not communicating?

5t8sn7eld's avatar
5t8sn7eld
Occasional Contributor
7 months ago

They have no reason not to tell us - their customer - as much. I (We) would glady put some pressure on the bank to fix the issue if 1password confirm its on Boursobank's end.