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Passkey no longer working on Boursobank
Hello, I uses passkey since 2023 on Boursobank without any issues. Since a few days, I have a error that is displayed immediately (no loading or timeout) telling me that it timed out, the website s...
Hello folks,
Our developers believe that they've identified an issue where a low timeout value set by Boursobank is causing 1Password's passkey flow to fail. A fix has been coded and is currently available in the latest version of 1Password in the browser. Please update to 8.11.0 or later:
If you're still running into an issue after updating then let me know and I can help further.-Dave
We are still waiting. Any news ?
- 1P_Dave
Moderator
I don't have any updates to share at the moment. For the time being, until the issue is fixed, I would recommend that you use a different authentication method with the website in question, such as a password, to workaround the issue. I'm sorry for the inconvenience.
-Dave
- 1P_Dave
I'm sorry for the impact that the issue is causing. Have you tried either of the workarounds that I mentioned in the pinned post in this thread? If you have an iPhone or Android device, you should be able to save and sign in with a passkey using 1Password on that device by choosing the option to scan a QR code on your desktop device using your mobile device.
Let me know if that option doesn't work.
-Dave
How is it possible to be so quiet on this issue ??
And no, it's not possible to save another passkey with 1password.
Yes, this is what you said on your previous communication.
The fact is that we paid for a software, the solution used to work, and stop working.
"I don't have any updates" is not acceptable.
Sorry, but this is unacceptable.
The issue has been standing for a long time now ; either Boursobank is unwilling to communicate (and we, as customers, would be pleased to help pressure them to) or 1Password is unwilling to solve the issue in a timely manner, which is concerning to say the least.
