Forum Discussion

5t8sn7eld's avatar
5t8sn7eld
Occasional Contributor
8 months ago
Solved

Passkey no longer working on Boursobank

Hello, I uses passkey since 2023 on Boursobank without any issues. Since a few days, I have a error that is displayed immediately (no loading or timeout) telling me that it timed out, the website s...
passkeys
windows
  • 1P_Dave's avatar
    1P_Dave
    5 months ago

    Hello folks, 

    Our developers believe that they've identified an issue where a low timeout value set by Boursobank is causing 1Password's passkey flow to fail. A fix has been coded and is currently available in the latest version of 1Password in the browser. Please update to 8.11.0 or later:


    If you're still running into an issue after updating then let me know and I can help further. 

    -Dave

5t8sn7eld's avatar
5t8sn7eld
Occasional Contributor
7 months ago

Any news on this 1+ month issue?

It seems to also be broken on Nintendo side (https://accounts.nintendo.com)

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    5t8sn7eld​ 

    Our team is actively investigating the issue with Boursobank but I don't have any news to share at the moment. 

    We do have a different issue open for passkeys not working in Nintendo in Firefox, I'll add you to that issue as well. 

    -Dave

    #34178

    • Oral_B2's avatar
      Oral_B2
      New Contributor
      6 months ago

      Oh come on, you've been "actively investigating" for close to two months now. I call that stalling, not investigating.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        6 months ago

        Oral_B2​ 

        I can definitely understand how an ongoing issue like this is frustrating. The issue was in our backlog for a time but I've been actively collecting and reviewing logs from affected users with our development team over the last week and half and we're making progress towards a fix. 

        The issue is more complex to identify and resolve than many other issues since we can't create a test account for Boursobank to reproduce the issue. If you're willing to help me collect some of the information needed then please send an email to support@1Password.com and include the following: 

        • A link to this thread: https://www.1password.community/discussions/1password/passkey-no-longer-working-on-boursobank/155417/replies/157659
        • Which browser you're using. 
        • The following sentence: Please forward this email to Dave from the Community. 


        After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and reach out to you there with steps on how to collect the information needed.

        Update June 20th 2025: No other information is needed and the team is testing a fix in the nightly version. See my post here. 

        -Dave