Hello, I uses passkey since 2023 on Boursobank without any issues. Since a few days, I have a error that is displayed immediately (no loading or timeout) telling me that it timed out, the website s...
Our developers believe that they've identified an issue where a low timeout value set by Boursobank is causing 1Password's passkey flow to fail. A fix has been coded and we're currently testing that fix in the nightly version of 1Password for Chrome. We've received confirmation from a few customers that the fix resolves the issue, if you'd like to help us test the fix then you can find the nightly version of 1Password for Chrome here (the fix will be available for all browsers in the beta and stable version):
Note: The nightly version isn't tested by our QA team and might include more bugs than usual. If you do test the nightly then you can revert back to the stable version after the test is complete. When testing the nightly version, make sure to disable the stable version so that you're not running two versions of 1Password at once.
As soon as testing is complete in the nightly version, the fix will graduate to the beta version and then to the stable version following our usual release process. We hope to release the fix as soon as possible. Thank you all for you continued patience.
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no longer working on Boursobank","id":"message:155417","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:155417","revisionNum":1,"repliesCount":72,"author":{"__ref":"User:user:20231"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:155417"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:155417"},"body@stripHtml({\"truncateLength\":200})":" Hello, I uses passkey since 2023 on Boursobank without any issues. Since a few days, I have a error that is displayed immediately (no loading or timeout) telling me that it timed out, the website s...","body@stringLength":"1137","rawBody":"
Hello,
I uses passkey since 2023 on Boursobank without any issues.
Since a few days, I have a error that is displayed immediately (no loading or timeout) telling me that it timed out, the website switch directly to a normal login.
So I guessed there was an issue on the key itself.
I tried to revoke and create a new one, but same issue. When trying to create a new passkey, 1Password display the error \"The request to create a passkey timed out\". The error is also immediate (no loading or anything).
On the website, it displays \"Enrolment has expired or been cancelled\".
I've tried using other passkeys I have, without any issue. It seems to only impact Boursobank.
Using Firefox 138.0 + Extension on Windows 11 24H2
I uses passkey since 2023 on Boursobank without any issues.
Since a few days, I have a error that is displayed immediately (no loading or timeout) telling me that it timed out, the website switch directly to a normal login.
So I guessed there was an issue on the key itself.
I tried to revoke and create a new one, but same issue. When trying to create a new passkey, 1Password display the error \"The request to create a passkey timed out\". The error is also immediate (no loading or anything).
On the website, it displays \"Enrolment has expired or been cancelled\".
I've tried using other passkeys I have, without any issue. It seems to only impact Boursobank.
Using Firefox 138.0 + Extension on Windows 11 24H2
"},"Conversation:conversation:155417":{"__typename":"Conversation","id":"conversation:155417","solved":true,"topic":{"__ref":"ForumTopicMessage:message:155417"},"lastPostingActivityTime":"2025-07-15T08:25:03.079-07:00","lastPostTime":"2025-07-15T08:25:03.079-07:00","unreadReplyCount":72,"isSubscribed":false},"ModerationData:moderation_data:155417":{"__typename":"ModerationData","id":"moderation_data:155417","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNTU0MTctOTBUYnBp?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNTU0MTctOTBUYnBp?revision=1","title":"001.png","associationType":"BODY","width":560,"height":136,"altText":""},"Revision:revision:155417_1":{"__typename":"Revision","id":"revision:155417_1","lastEditTime":"2025-05-01T02:34:59.696-07:00"},"ForumReplyMessage:message:157420":{"__typename":"ForumReplyMessage","id":"message:157420","conversation":{"__ref":"Conversation:conversation:155417"},"author":{"__ref":"User:user:20231"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:155417/message:157420","revisionNum":1,"uid":157420,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Passkey no longer working on Boursobank","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:157420"},"parent":{"__ref":"ForumTopicMessage:message:155417"},"body":"
Any news on this 1+ month issue?
It seems to also be broken on Nintendo side (https://accounts.nintendo.com)
","body@stringLength":"121","rawBody":"
Any news on this 1+ month issue?
It seems to also be broken on Nintendo side (https://accounts.nintendo.com)
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Hello folks,
\n
Our developers believe that they've identified an issue where a low timeout value set by Boursobank is causing 1Password's passkey flow to fail. A fix has been coded and we're currently testing that fix in the nightly version of 1Password for Chrome. We've received confirmation from a few customers that the fix resolves the issue, if you'd like to help us test the fix then you can find the nightly version of 1Password for Chrome here (the fix will be available for all browsers in the beta and stable version):
Note: The nightly version isn't tested by our QA team and might include more bugs than usual. If you do test the nightly then you can revert back to the stable version after the test is complete. When testing the nightly version, make sure to disable the stable version so that you're not running two versions of 1Password at once.
\n
As soon as testing is complete in the nightly version, the fix will graduate to the beta version and then to the stable version following our usual release process. We hope to release the fix as soon as possible. Thank you all for you continued patience.
\n
-Dave
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Our team is actively investigating the issue with Boursobank but I don't have any news to share at the moment.
\n
We do have a different issue open for passkeys not working in Nintendo in Firefox, I'll add you to that issue as well.
\n
-Dave
\n
#34178
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Oh come on, you've been \"actively investigating\" for close to two months now. I call that stalling, not investigating.
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I can definitely understand how an ongoing issue like this is frustrating. The issue was in our backlog for a time but I've been actively collecting and reviewing logs from affected users with our development team over the last week and half and we're making progress towards a fix.
\n
The issue is more complex to identify and resolve than many other issues since we can't create a test account for Boursobank to reproduce the issue. If you're willing to help me collect some of the information needed then please send an email to support@1Password.com and include the following:
\n
\n
A link to this thread: https://www.1password.community/discussions/1password/passkey-no-longer-working-on-boursobank/155417/replies/157659
\n
Which browser you're using.
\n
The following sentence: Please forward this email to Dave from the Community.
\n
\n
After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and reach out to you there with steps on how to collect the information needed.
\n
Update June 20th 2025: No other information is needed and the team is testing a fix in the nightly version. See my post here.
