Until you fix the bug where 1Password just invokes (or fails to block) the macOS system to provide us with a QR code for us to scan with an iPhone or iPad your passkey support is utterly useless.
Creating this forum/topic has no realistic meaning when your product doesn't work with passkeys. It's been 5 months, and even with paid business support you just waste our time and do nothing.
tiagocborgI just updated to the very latest extension update for the Safari extension, and Passkeys seems to be less broken than before. 1Password's ability to recognize that an update is available remains broken -- so you have to check the App Store directly since 1Password extension will swear it's up to date.
I only tested with 2 sites, but the problems I saw previously with Passkey login instantly flipping to the OS QR code didn't reappear in my limited test.
So perhaps whoever looked into my issue did actually fix it (shrug). For them to continue to push back to the user as if nothing was wrong is not how you treat your paying customers with respect. An acknowledgement that they believe they'd fixed it in X.Y.Z version please check again would have been helpful, and respectful of our time.
ModeratorHello jorhett! 👋
I'm sorry again for the issues that you're seeing in Safari. I've replied to you over in the other thread and I know that you're currently speaking with one of our Senior CX Technical Representatives.
Please continue the discussion in the support ticket that you have open via email since my colleague will have access to more information there than we do on the public community and it sounds like more investigation is needed in your case to confirm the issues that you're running into. I'm confident that our team will be able to get to the bottom of things. 🙂
-Dave
I know that you're currently speaking with one of our Senior CX Technical Representatives.
I received nothing more than a waste of my time asking super basic questions I've already answered dozens of times before. Does keychain work on my mac? Does 1password work? No, I'm totally a moron unable to tell if my macbook is working, and when I told you that it works in every other browser and through the CLI integration I was just making up those answers --- right?
Then he closed the ticket on me. I worked over 80 hours this week, I set aside some hours to get you the diagnostic reports you could very easily generate for yourself but hey I have nothing better to do, right? And find I'm back to stage 1 with the dumb questions all over again.
I keep saying I don't have the time to find a replacement for 1Password right now, but every time you waste my time like this you're making the argument that I don't have the time to keep wasting with 1Password, and replacing you would be better spent.
ModeratorSince our support team has access to all of the information that you've provided so far, I recommend that you continue working with them over email. I'm sorry that resolving the issues that you've reported is taking longer than expected and the team appreciates all of the time and information that you've provided so far.
Our support system currently closes a ticket automatically if there hasn't been any reply to our last email after a few days. However, you can always re-open the ticket by replying to the last email that you received from the team. I know that this can be confusing and I'll share your feedback with the team.
I see that you replied to my colleagues' email a few hours ago and the ticket is currently open. You'll receive a reply via email as soon as possible. To avoid duplicating efforts in two places at once, I've closed this community thread.
-Dave
Yes to everything you said, but let's be clear: the issue is with the 1Password Safari extension, not with Safari itself.
Sure. That is why I said the issue is with safari (the context being the 1p extension) , not safari.
I have come here to ask about this; this post was the first.
I second this, but the issue is not with MacOS itself, but Safari.
Safari is my primary browser, but the passkey experience is very, very bad with some sites/services. For instance, PayPal, the passkey NEVER works correctly. And sometimes eBay, AWS.
Some other issues happen with Safari, too. The extensions say 1Password is locked, when it is not. I have to close safari completely to get the extension to work again. Also, very rarely can I create new logins using the extension directly; it throws an error most of the time.
The issue is with Safari because I also have Firefox, Vivaldi, and Chrome on my MacOS, which work fine. I have never seen any of those issues.
ModeratorHello tiagocborg! 👋
It sounds like you're running into a few different issues with 1Password for Safari and I'm sorry for the frustration. Our team would like to gather some more information from your end to help us investigate and resolve these issues. I'd like to ask you to reproduce one of these issues on your Mac and then create a diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
