Passkeys not available on this device or browser

@mskreis

Thanks for the reply. Can you clarify the issue a little further? If you're using Safari to log in to PayPal.com then how is the PayPal app crashing? The PayPal app doesn't need to be open when you're using PayPal.com in Safari.

I look forward to hearing from you so that I can help further. 🙂

-Dave

Yes, i now know that. However, I’ve tried multiple times using safari on an iPhone 14 and each time the PayPal app crashes.

Hi Fresco,

At this point I think it may be useful if we can take a closer look at your set up and what may be going wrong. I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

@mskreis

Passkeys on PayPal can only be created on mobile devices in Chrome on Android or iOS, and in Safari on iOS. Signing in with passkeys is not yet available on Google Chrome (and other Chromium browsers) on desktop.

I hope that makes sense, let us know if you have any further questions!

Tried this and was successful. However, when I try to setup a passkey for PayPal it states my device or browser is not supported. I’m using the same device and browser that was successful with the test site.

Alas, this doesn't work either. Just to make sure, I also tried a Chrome incognito window with 1Password as the only active extension. However, also no result.

Hi Fresco,

I'm sorry to hear 1Password isn't offering to save a passkey on the test website. Could you please try the following steps below to see if results in 1Password offering to save a passkey for the test website?

1. Open your Safari or Chrome browser
2. Right click the 1Password icon in the browser toolbar
3. Click Settings from the menu that appears
4. Under the Autofill section, toggle the Offer to save and sign in with passkeys off then on again

Thanks

-- Brendan

1Password doesn't offer to save a passkey on your test website. I've tried it with both Safari and Chrome.

Hey Fresco,

I'm sorry that you are having a hard time using passkeys. Let's start by focussing on your Mac and then we can get things working on your iPhone. It's great that you have 2.16.0 installed in your browser, this version supports passkeys. Can you give this test a try for me:

1. Go to https://www.passkeys.io/
2. Enter your email address in the field and click 'Continue', then click 'Sign up'
3. Now choose 'Save a passkey' does 1Password then appear in the top left offering to save it?
4. If yes, save the passkey, sign out and see if you can use it to sign back in.

Let us know how you get on with these steps and if you see any strange behaviour along the way.

You can find websites that support passkeys along with instructions on how to set it up here: https://passkeys.directory/

Amazon are indeed using a staged rollout as mentioned by XIII.

Let us know how you get on!

Amazon might be using a staged rollout?

(I have passkeys configured for my amazon.com account)

Another example: 1P desktop says that for the Amazon account a Passkey is available. This is not true. In my Amazon account the word "passkey" is mentioned nowhere. What is going on here?