Forum Discussion
Passkeys not working on PayPal
Hi, I have already created Passkeys on other sites.
But, when I associate the Passkey in PayPal, the UI that appears, is that of the hardware USB key that Firefox expects and not that of the UI 1Password beta extension to save the Passkey.
Is this a normal problem, or does it just happen to me?
1Password Version: 8.10.9
Extension Version: 2.14.2
OS Version: macOS 13.3.1
Browser: Firefox
13 Replies
Are you using the US site for PayPal? PayPal doesn't yet support passkeys outside the US region.
I think they also rolled it out in Germany by now, but I don't live there, so I can't test/verify this:
https://newsroom.deatch.paypal-corp.com/PayPal-weitet-Passkeys-nach-Deutschland-aus
GreyM1P1Password Team
Hi there janrex
Are you using the US site for PayPal? PayPal doesn't yet support passkeys outside the US region.
If you are using the US site, make sure you have both the beta version of the main 1Password app and the browser extension. You can find steps on how to make sure you have those in this article:
Give those things a try and let me know how you get on. I'll be here if you need further help. :)
— Grey
