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Former Member
3 years agoPassword auto fill intermittently not working iOS
With the 1Password 8 on my iPhone and iPad, in Crome or Safari browser my password is not auto filling correctly. For example, Citibank credit card site, I click on the username, click on passwords ...
GreyM1P
1Password Team
3 years agoHey there @dlandwirth
We do hear about some apps (or websites) doing this when autofilling, where they claim that no password has been entered when it has, or that the password is wrong when it isn't. Although you only mentioned one example, we do find that when this happens, it tends to be with banks or other financial institutions.
These apps or websites are usually watching for some "human activity" on the keyboard, which autofilling won't provide, but copying and pasting will. Try this:
- Autofill your details as normal.
- Add a character, such as a space, to the end of the password, and then delete it.
- Try signing in.
If that works, then simply adding and removing a character has satisfied the form that you're not a robot. It would also confirm that the password that is being autofilled is correct, so both 1Password and iOS's Password AutoFill system have successfully done their part.
That kind of "human activity" check is a design decision taken by whoever built that form, and unfortunately there isn't anything technical that 1Password can change about that. In that case, I'd suggest that you let whoever runs that app or website know that it doesn't accept autofilled passwords.
Give that a try and let me know how you get on. I'll be here if you need further help. :)
— Grey