Forum Discussion

BSerlIfE's avatar
BSerlIfE
New Contributor
2 months ago

Password fill not working on time.com.my

When I use 1Password to autofill the login prompt at https://selfcare.time.com.my the password is not correct. It appears as many more bullet symbols than the length of my password. I used the browser developer tools to change the input type to "input" so I could see what was entered. It was my password followed by a space and then a long series of other characters that don't appear anywhere in the 1Password item for this site.

Also, the payment page for this site uses four separate fields for the credit card number, which 1Password cannot autofill from a credit card item. Since you likely can't create a login for this site, I've captured the html for the card fields:

<div class="input-group">
<!--Added 12 Oct 2018, checkPromoCodeValidity-->
<!--Modified by Alex Nkh, 25 Oct 2018, removed oninput="return checkPromoCodeValidity()"-->
<input type="number" id="cardnumber1" class="form-control" onkeyup="return textJump1()" onchange="return textJump1()" required="required" style="border-color: rgb(204, 204, 204);">
<!--span class="input-group-addon" style="border-right:none;border-left:none;width:1px;padding:0;"> </span-->
<!--Added 12 Oct 2018, checkPromoCodeValidity-->
<!--Modified by Alex Nkh, 25 Oct 2018, removed oninput="return checkPromoCodeValidity()"-->
<input type="number" id="cardnumber2" class="form-control" onkeyup="return textJump2()" onchange="return textJump2()" required="required" style="border-color: rgb(204, 204, 204);">
<!--span class="input-group-addon" style="border-right:none;border-left:none;width:1px;padding:0;"> </span-->
<input type="number" id="cardnumber3" class="form-control" onkeyup="return textJump3()" onchange="return textJump3()" required="required" style="border-color: rgb(204, 204, 204);">
<!--span class="input-group-addon" style="border-right:none;border-left:none;width:1px;padding:0;"> </span-->
<input type="number" id="cardnumber4" class="form-control" onkeyup="return textConcat()" onchange="return textConcat()" required="required" style="border-color: rgb(204, 204, 204);">
<input type="text" id="param2" name="Param2" maxlength="19" hidden="hidden" data-bind="enable: isOtherCard, value: payWith().cardNo.replace(/ /g, '')">
</div>

 

 

3 Replies

  • Hello BSerlIfE​! đź‘‹

    I'm sorry that 1Password isn't filling correctly on the page in question. So that we can get this fixed, could you please send the page structure of the two pages in question to our support team? Follow these steps:

    1. Open the website in question until you can see the field that you're referring to.
    2. Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.

    Attach the resulting JSON file to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/password-fill-not-working-on-time-com-my/154579 
    • Your forum username: BserllfE
    • A link to the affected webpage(s).
    • Please do not post the file here on the forum. 


    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

    • BSerlIfE's avatar
      BSerlIfE
      New Contributor

      Thanks, Dave. 

      Your support ticket ID is ZTB-83578-452.

      Steve

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator

        BSerlIfE 

        Thank you for posting the Support ID, I see that my colleague sent you a reply via email a few hours ago. Please continue the conversation there. 

        -Dave