Forum Discussion

Former Member's avatar
Former Member
3 years ago

Password not accepted

Help! 1Password has suddenly stopped accepting my master password, and I am locked out. What can I do? 1Password Version: Mac 8.9.11 Extension Version: Not Provided OS Version: mac OS Ve...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @EllenMcCance

Please send us an email about this to support+forum@1password.com and you'll receive an auto-reply containing a conversation number, which looks like [#ABC-12345-123]. Post that number here and I'll make sure your email goes to the right place. I look forward to hearing from you.

— Grey