Forum Discussion

Former Member's avatar
Former Member
4 years ago

Password works on iPhone and iPad but not laptop

The obvious problem is typing password incorrectly, but I’m quite sure that I am.

1Password Version: 7.9.5
Extension Version: 2.2.3
OS Version: macOS 11.6.2
Referrer: forum-search:https://1password.community/search?Search=My%20password%20doesn%E2%80%99t%20work%20to%20open%201Password%20on%20my%20computer.

ios

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 years ago

    @thesm

    Let us know if you find any Primary vaults and we can take it from there. I look forward to hearing from you. 😊

  • Former Member's avatar
    Former Member
    4 years ago

    Thanks- I’ll check on Primary Vaults, but I haven’t set up any.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @thesm:

    I'm sorry you're running into trouble unlocking 1Password on your laptop. Do you perhaps have a local Primary vault on that device?

    1Password unlocks 7 following this order of rules:

    • If a Primary vault exists, then it unlocks using the Master Password for that vault, regardless of what, if any, memberships are signed in
    • If a single 1Password membership is signed in, then it unlocks using the Master Password for that membership account
    • If multiple memberships are signed in, then it unlocks using the Master Password of the first added membership

    If you have added a Primary vault to your laptop, but not your iPhone or iPad, this would possibly explain why you're running into trouble. Let me know, and I can investigate further with you!

    Jack