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Passwords in family account Not showing
Hi everyone, I am part of a family account. My wife and I have our own vault with passwords. My wife can see "all of them", but i can see only a subset. History: I had my own personal 1pw account. ...
Hi there, yes, she can see "my" passwords as well.
1P_Timothy
Community Manager
Community ManagerHi Cunner, thanks for confirming that!
You mentioned working with your mobile phone, so lets start there and check if the items might be saved in a different account or vault than expected:
- Open and unlock the 1Password app on your mobile phone.
- Tap the icon in the top right corner, then select "All Accounts".
- Tap "Items" in the bottom navigation bar, then select "All Items"
Do you now see your items in the All Items list? If not, is the list of items different than what you see if you sign in on 1Password.com (from your phone of desktop) then select Home > All Vaults > All Items? Thanks again!
Hi Timothy, thanks for getting back to me!
Regarding your second point, there doesnt seem to be an option to select all accounts (my guess would be that there is only the one).
Even when i select all items, the same objects are shown 😞
- 1P_Timothy
Hi Cunner, thanks for checking that. I'm sorry that didn't uncover anything helpful.
As a next step, I'd like to ask you to create a diagnostics report from your Android device so our team can help investigate in a little more depth:With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/passwords-in-family-account-not-showing/154585
- Your forum username: Cunner
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks again!
Hi Timothy,
sorry for getting back to you so late.
The support ID number is:
EQY-14697-523
Thanks again
Florian
