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Giolon's avatar
Giolon
New Contributor
2 years ago

Paypal Can't Use Passkey in 1Password (either from browser or Paypal App)

I have saved a passkey for Paypal to its entry in my 1Password vault. Paypal doesn't seem to be able to fetch its passkey from 1Password, whether I visit Paypal.com or if I launch the Paypal app. Whe...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello Giolon! 👋

I'm sorry that you're not being prompted to use your passkey when signing into PayPal. On iOS devices, like the iPhone and iPad, 1Password relies on iOS AutoFill to save and sign in to apps and website using passkeys. As a first step, I'd like you to make sure that iOS AutoFill is setup to work with 1Password:

  1. On the Home screen, tap Settings.
  2. Tap Passwords > Password Options.
  3. Turn on AutoFill Passwords and Passkeys.
  4. Select 1Password.
  5. Turn off any other password managers listed here.

Next, please check the settings in the 1Password app itself:

  1. Open and unlock 1Password for iOS.
  2. Tap the icon for your account or collection at the top left and choose Settings. (If you’re using an iPad, tap your account or collection at the top of the sidebar.)
  3. Tap AutoFill.
  4. Make sure that both "AutoFill" and "Show filling suggestions" are turned on and that "Show filling suggestions from" is set to either your entire account or to a collection that includes that vault where you passkey for PayPal is saved.

Then try to sign into PayPal again. Let me know if that gets things working for you. 🙂

-Dave