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Former Member's avatar
Former Member
3 years ago

PayPal passkey crashing 1P/Watchtower passkey disappeared on iOS

I was going through watchtower passkeys to set up available passkey's and noticed PayPal didn't have one set up. I went to the PayPal app to set that up and when saving it to 1Password, the 1Password app saves the passkey to it's database and then immediately crashes. No passkey appears to be saved to PayPal on their end. This is reproducible every time and I'm unable to create a passkey in PayPal.

After this, the passkey option is now no longer available in watchtower. I can go to something like "Two-factor authentication" and select "Passkeys available" from the dropdown, but no items are listed any longer when some of my items do have passkeys available.

The PayPal app is up to date at version 8.49.0.

1Password Version: 8.10.16
Extension Version: Not Provided
OS Version: iOS 17.0
Browser: Not Provided

ios

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello @kodaviz and josephwit! 👋

    I'm sorry that you're running into trouble when saving passkeys on iOS. While 1Password is ready to support passkey authentication in iOS native apps, we are aware of an issue on iOS 17 that impacts users from being able to save and use passkeys to sign in.

    We are working with our partners at Apple to find a resolution to this issue. You can continue to create and sign in using passkeys, with 1Password, in the Safari app.

    On iOS Settings, Passwords, Password Options, what is the correct setting for "Set Up Verification Cods Using:?

    You'll want to make sure that 1Password is selected so that you can save you two-factor authentication codes directly into 1Password.

    Let me know if you have any questions.

    -Dave

  • josephwit's avatar
    josephwit
    New Contributor
    3 years ago

    Just trying to learn about Passkeys. IOS 17, latest update to 1PW iOS this morning. Saving passkey on PayPal crashes the 1PW app, noted on other posts. Setting up Passkey on Ally Bank doesn't work.
    On iOS Settings, Passwords, Password Options, what is the correct setting for "Set Up Verification Cods Using:?

    1Password Version: 8.10.16
    Extension Version: Not Provided
    OS Version: iOS 17
    Browser: Safari