Forum Discussion

Former Member's avatar
Former Member
4 years ago

Persistent Mac OS pop-up: "1Password needs to update some of its files ..."

I'm getting the Mac OS pop-up that says: "1Password needs to update some of its files ... ", requesting that you enter Administrator credentials. A team response to a previous post says that this may...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi there @bcrompton

Could you send me a screenshot of what you're seeing?

☞ Take a screenshot on your Mac

🔍👀 Check that no personal information such as any real names, usernames, passwords, credit card numbers, your Secret Key, or account password are visible.️

Drag the screenshot into the "Leave a Comment" box here or use the 📄 Attach File button. Then I can take a look and see what's going on. It sounds like it's to be expected, but let's be on the safe side. I look forward to hearing from you.

— Grey