Forum Discussion

sososo's avatar
sososo
Occasional Contributor
1 year ago

Personal vaults greyed out when trying to create a new password. Only work vaults available

Hi all, I have two 1Password accounts, one for business (1Password US) and a Family one (1Password EU). The default is my personal private vault. When I create a new account, 1Password offers to...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 year ago

Hello sososo! 👋

I'm sorry that you're unable to save logins into your personal 1Password account. As a start, make sure that your 1Password account isn't frozen: If your 1Password account is frozen

If the account isn't frozen then can you tell me if you're able to create and edit items using your family account in the 1Password for Mac app (not the browser)?

I look forward to hearing from you.

-Dave