Forum Discussion

Former Member's avatar
Former Member
3 years ago

pixel 7 biometric Unlock won't work

I have turned on biometric unlock but 1password 8.9.3 keeps giving me a password doesn't work retry error and won't let me use fingerprint. New pixel 7 on Android 13. It worked on my Pixel 5 flawless...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
3 years ago

Hello @constructionlaw, thanks for writing in. I'm sorry to hear about the trouble with Biometric unlock.

If you wrote in via email, lets continue the conversation there. If you haven't emailed our support team, I'd like to ask you to send us a message at support+forum@1password.com. You'll get an auto-reply from BitBot which gives you a support number, which looks like [#ABC-12345-123], and if you post that here, I'll make sure your message gets to the right place. Thanks again!