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Former Member's avatar
Former Member
4 years ago

Pop up for 1p8 upgrade blocking access to app

I’ve been an avid user of 1password 7 but the forced pop-up to 1p8 is not even allowing me to open the app, except 1 out of 10 times. Right-click on system tray icon -> Open 1Password app -> i usuall...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
4 years ago

Hello @nachoman,

I'm sorry to hear of the troubles you've been encountering. This is not the expected behaviour. Selecting the Cancel button (rather than X) should permanently dismiss the popup.

While you are evaluating 1Password 8, I'd encourage you to engage with our migrations team at support+tradein@1password.com for further information.

To help us better understand the situation with the returning popup, I'd like to ask you to take a screenshot of what you're seeing and attach it to your email message:
* Take a screenshot on Windows

Thanks!