Forum Discussion

bdoserror's avatar
bdoserror
New Contributor
2 months ago
Solved

Pop-up with only identities

Sometimes when I get to the authorization fields on a web site, the 1Password pop-up menu only shows me some of the contact information I have set up in Identities, it doesn't show any Logins I have ...
  • 1P_Dave's avatar
    27 days ago

    Hello bdoserror​! 👋

    Thanks for reporting this! The team can definitely take a look at updating the filling recipe for that page. Could you please send the page structure of the webpage in question to our support team? Follow these steps:

    1.  Open the website in question until you can see the field that you're referring to.
    2. Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.

    Attach the resulting JSON file to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/pop-up-with-only-identities/164279
    • Your forum username: bdoserror
    • A link to the affected webpage.
    • Please do not post the file here on the forum. 


    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave