Forum Discussion

Ogami's avatar
Ogami
New Contributor
2 months ago

Popup stuck on screen when logging into Office365 and using Edge

When I go to Office 365s Outlook, Teams etc. Get passed the login prompt and it starts loading the web apps. At that point the "Save in 1Password?" appears to save god knows what that credential is. ...
browser extension
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
22 days ago

Hello Ogami​! 👋

I'm sorry that you're seeing an expected "Save in 1Password?" prompt that you're unable to dismiss. So that the team and I can help further, I'd like to ask you to reproduce the issue again and then create and share a 1Password diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/popup-stuck-on-screen-when-logging-into-office365-and-using-edge/164100
  • Your forum username: Ogami


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

  • Ogami's avatar
    Ogami
    New Contributor
    22 days ago

    Nvm here it is:

    GVH-35954-785

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      22 days ago

      Ogami​ 

      Thank you for posting the Support ID! Please continue the conversation with my colleague via email. 

      -Dave

  • Ogami's avatar
    Ogami
    New Contributor
    22 days ago

    Done. No reply from BitBot yet though. 

    For now I managed to bypass the issue by disabling 'Offer to save "sign-in with" logins'. But it's definitely a bug that I can't exit the popup