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Former Member's avatar
Former Member
3 years ago

Primary v Personal Vault

I was using the “primary” vault across my devices. Yesterday I allowed you to upgrade the version on my Mac. Now all my devices have duplicate entries. One of each is marked “Primary” and the duplicate is marked “Personal”. I use your system on my Mac, iPad, and iPhone. How do I fix this?

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Referrer: forum-search:https://1password.community/search?Search=Duplicate%20entries

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello @GreggMarston! 👋

    I'm sorry for the delay in responding. Can you tell me if you still see duplicate items on your devices? If you do then can you tell me the following:

    1. If you still have 1Password 7 installed on any of your devices, do you see a Primary vault in the 1Password 7 app?
    2. Do you see the duplicate items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

    Let me know and I'll be able to assist further. 🙂

    -Dave