Problem with 2FA on Mac

Hi @davisd:

I'm glad to hear one of your administrators was able to reset your two-factor authentication. Feel free to get in touch if there's anything else we can help you with!

Jack

Hi @Joy_1P yes, here is the full list of what I tried (note that it is working now after the account recovery):

"Tested on 2 different pc devices ubuntu and windows, can still log in mobile app, but even from mobile android chrome trying to log in through the browser gives the same error. Checked https://time.is/ on all devices and times are the same. Tried the time syncing on the authentication app, but it shows it is already synced to google server time. Tried exporting the authentication app accounts directly to the devices, still the same error message"

In the end I tried requesting the account recovery with my admin,
and after he reset the account the 2FA now works.

Hey @davisd! You may have already checked, but could you let us know if you've confirmed that the time on your mobile app and your computer are correct? You can use the site that the previous poster shared to compare the time: https://time.is

I have the same problem on ubuntu today. Can still log in the mobile app, but Chrome gives "Incorrect authentication code. Make sure your device has the correct date and time."

Hey @Ossian, sorry to hear about the issue with your 2FA code. I'd like for you to reach out us directly at support+forum@1password.com so that we can help further. With your email please include:

• A link to this thread: https://1password.community/discussion/127940/problem-with-2fa-on-mac
• Your forum username: Ossian

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!