Problems with new 1password.com

I'm sure there's more to find, but these were the most noticeable friction points I noticed just trying to create a single login item using the new UI. I'd been casually tracking the old feedback thread for months, and was quite surprised when the old version suddenly disappeared without warning despite new issues continuing to be reported. The "new experience coming soon" banner on 1password.com doesn't really count as any sort of notice, since it was there for almost an entire year, and for most of that time the ~new experience~ wasn't even close to feature parity with its predecessor, so I was expecting more time to test a fully functional version before it became the only option.

As a final note, I really do hate giving a bunch of negative feedback in response to what I know took a lot of work. In general, I much prefer to quietly focus on positive things, and hope that any problems I encounter will be reported by someone else rather than complaining every time I'm inconvenienced. But I rely on 1Password for some incredibly important tasks, and when I see threads where other users have https://1password.community/discussion/comment/719927/#Comment_719927 https://1password.community/discussion/comment/715254/#Comment_715254 https://1password.community/discussion/comment/714887/#Comment_714887 https://1password.community/discussion/comment/714311/#Comment_714311 https://1password.community/discussion/comment/711812/#Comment_711812 I came to give and were dismissed with "sorry but that's not what we've heard from the majority of users" it really bothers me. Lots of the users who disliked the spaced-out minimalist design probably switched to something else back during the big 1Password 8 push, so it's no surprise you're not continuing to hear as much feedback in that same vein anymore. I didn't jump into the fray back then to amplify all the criticisms I very much agreed with, but I'm not sure how anyone could be surprised by some pushback from the users like me who stuck around and simply took refuge with the last platform that wasn't using a "one size fits all" design in response to it being made "more consistent" with the very platforms we've been avoiding. So while I've been giving positive feedback for years in the form of annual credit card payments, comments like that are the reason I feel like I have to sit down and spell out the problem in more detail.

Unfortunately, I just had to drop that annual subscription down to a monthly one as I begin the slow and painful search of comparing alternatives. I realize the evergreen SaaS model is a lot easier for developers and more profitable for software companies, but that doesn't make me feel any better about all the control I lose over my experience in the process. The fact that I ever went with 1Password instead of an open source option was the result of a huge gap in UX at the time, and that gap no longer exists today. The worst part is that what I know I really want is "1Password from a few years ago," and I know none of the other options are going to get me there.