Forum Discussion

Former Member's avatar
Former Member
5 years ago

Problems with the app on ASUS with Chrome OS.

Made the switch today. Works great in the Chrome browsers but the app freezes for a minute and then just gives me a black screen on my ASUS running ChromeOS. Thoughts? 1Password Version: Not...
android
Former Member's avatar
Former Member
5 years ago

Hey @JameyPennington, thank you for reporting this bug. This is certainly not the expected behaviour for 1Password for Android!

Could you answer a few questions:
1. Are you launching the app directly or launching the app via Autofill?
2. You mentioned this black screen appears after 20 seconds. If you're launching the app directly, could you tell me if the black screen appears after a consistent 20 seconds no matter what, or is it only after you've tapped a specific button or entered a specific vault?
3. As long as you still have access to 1Password.com via browser, have you had a chance to reinstall the Android app?

I look forward to hearing back from you :)