QR Code and IAM Identity Center

Hi zondi, thank for your reply. Do you have the option to manually retrieve the one-time password secret as an alternative to scanning the QR code? If so, does manually pasting that into the one-time password section and saving the item yield any results?

In any case, I'd like to ask you to reproduce the issue and then create a diagnostics report from your Linux device:

Sending Diagnostics Reports (Linux)

Attach the diagnostics to an email message addressed to support+linux@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/136533/qr-code-and-iam-identity-center#latest
• Your forum username: zondi

We'll look forward to hearing from you!

Ali

Hello, Ali.

I'm very aware of that option as I have used 1Password since the service came online.

This is pretty easy to replicate.

If such an option was possible, I wouldn't have raised this ticket.

No matter what and how you tried to get this done, the same result is what you get.

But if someone can point me to what I may be doing wrong or find a way to fix the issue, it will be much appreciated.

We stopped rolling out Identity for the Org I'm working with until we get a response from you.

Thanks.

Hey zondi, thanks reaching out. I apologize for our delayed response.

Is this issue only occurring when scanning a QR code from IAM Identity Center?

Even taking a screenshot of the QR code to use the One-Time Password option via the installed 1Password app is not possible as the option is missing.

You should see the option to scan a QR code if you navigate to an item and Edit > + add more > One-Time Password:

Is that option missing for you or not scanning the QR code properly? Looking forward to your response.

Ali