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Anonymous's avatar
Anonymous
3 years ago

QR code scanning isn't functioning in 1Password for Mac

Hi, I thought that unassigning/re-assigning screen recording permissions would resolve the QR scanning feature not functioning properly. I have tried the basic troubleshooting otherwise ... updating ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

@jjasghar

You do indeed have to select a TOTP-compatible QR code so that you can use 1Password as an authenticator app for a service. The other option that you've referred to likely uses WebAuthn which is another type of two-factor authentication.

@bobabuoy

I'm sorry that the QR code scanner isn't working on your Mac. Our developers are still investigating the issue and I've added your report to the internal work item as well.

-Dave